Open to opportunities

Amanda Hines

@amandahines

Message

Results-driven account manager with expertise in digital marketing strategies.

United States

Message

What I'm looking for

I seek a dynamic role that fosters growth and innovation in digital marketing.

With a robust background in account management and digital marketing, I have consistently helped clients optimize their online presence and achieve their business goals. Currently, I serve as an Account Manager at Surefire Local, where I develop tailored digital marketing strategies and analyze performance metrics to drive growth for my clients. My experience spans various roles in customer success and sales, where I have honed my skills in relationship building and strategic planning.

Throughout my career, I have received multiple accolades, including the Wayfinder Award at GoDaddy, recognizing my dedication to high-value customer support. I have successfully managed accounts for hundreds of clients, leveraging my expertise in SEO, SEM, and social media marketing to enhance their online visibility. My commitment to delivering exceptional service and results has been a driving force in my professional journey, and I am eager to bring this passion to new challenges.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Surefire Local

May 2024 - Present (1 year 2 months)

Responsible for helping clients allocate digital marketing budgets and developing strategies across online channels. Evaluates results, presents recommendations, and manages client engagements, including report generation and ongoing support.

Digital Marketing Client Management Strategy Development Performance Analysis Campaign Management

Senior Account Advisor

ProSites

Mar 2023 - May 2024 (1 year 2 months)

Focused on meeting sales quotas by upselling products and services. Built relationships with clients to enhance their online exposure and customer experience.

Sales Client Engagement Relationship Building Upselling Customer Experience

High-Value Customer Account Manager

GoDaddy

Feb 2021 - Aug 2022 (1 year 6 months)

Provided dedicated support and sales for high-value customers, managing nearly 300 accounts. Proficient in various products including SEO, SEM, and e-commerce.

Customer Support Sales SEO SEM

Level 2 Account Manager

GoDaddy

Oct 2019 - Feb 2021 (1 year 4 months)

Managed a book of business of around 200 clients, assisting with online presence on social media platforms and testing new products.

Account Management Social Media Testing Customer Service

Level 1 Account Manager

GoDaddy

Feb 2018 - Oct 2019 (1 year 8 months)

Assisted approximately 400 customers in building their online presence across various platforms, focusing on customer service and support.

Customer Service Account Management Social Media Customer Support

Inside Sales Rep

Mainstreet Hub/GoDaddy

Feb 2017 - Feb 2018 (1 year)

Sold GoDaddy Social products, managed sales pipeline, and conducted demos. Achieved high outbound call volume to generate leads.

Sales Lead Generation Pipeline Management Product Demos Outbound Calling

Dual Sales Coordinator

Moody National Companies

May 2014 - Aug 2016 (2 years 3 months)

Managed room inventory and negotiated contracts for corporate clients. Recognized for outstanding performance with multiple awards.

Contract Negotiation Inventory Management Performance

Education

Degrees, certifications, and relevant coursework

Laney College

Associate Degree, Communications

2005 - 2009

Completed an Associate degree in communications, focusing on effective communication strategies and techniques applicable in various professional settings.