Deonte Broughton

I’m a Customer Success and Account Management professional with over 5 years of experience managing strategic client relationships across SaaS, digital media, and publishing industries. My career has focused on translating client goals into measurable success through a mix of data-driven strategy, proactive communication, and cross-functional leadership. My approach blends technical tools like Salesforce, Power BI, Amplitude, and Google Analytics with a deep commitment to customer success principles. I’ve created onboarding playbooks, mentored junior teammates, and built health-score frameworks that have directly improved client retention and product adoption.

Currently, I manage a $12M+ book of business at Recurrent Ventures, supporting 150+ SaaS clients across major brands like Dwell, Domino, and Bob Vila. I’ve led 130+ print and digital advertising campaigns, maintained a 70% renewal rate, and regularly conduct QBRs with clients and internal stakeholders to align on KPIs and expansion strategies. I work closely with Ad Ops, Engineering, Marketing, and Production to ensure each campaign delivers measurable value.

Previously at Penguin Random House, I partnered with high-profile clients including Amazon and Barnes & Noble to roll out 80+ tailored marketing packages, boosting visibility and increasing targeted product sales. I also advocated for internal automation improvements, reducing launch timelines and improving campaign accuracy.

Colleagues describe me as a thoughtful, outcomes-focused team player who thrives in environments where innovation, analytics, and client satisfaction intersect. I’m always looking to connect with forward-thinking professionals and opportunities where I can help turn client value into company growth.