Deonte Broughton

As a Client Success Manager at Recurrent Ventures, I manage a $12M book of business across over 150 SaaS clients. My role involves driving account growth through securing multi-year renewals and expanding partnerships with tailored solution strategies. I take pride in increasing customer retention by 40% through proactive lifecycle management, aligning success planning with customer business goals and product adoption milestones.

My achievements include spearheading onboarding and success playbooks for new platform partners, which resulted in a 45% boost in engagement within six months. I have consistently delivered KPI-driven performance reviews using tools like Google Analytics and Quantcast, translating complex insights into actionable steps for customers to improve their ROI. I advocate for customer needs by providing feedback to internal teams, leading to a 30% improvement in solution delivery and client satisfaction.

Prior to my current role, I worked at Penguin Random House, where I supported strategic account growth for national retail partners, and at Citibank as a Capital Markets Analyst Intern, where I developed financial models and performance dashboards. My diverse experience has equipped me with a strong foundation in account management, data analysis, and cross-functional collaboration.