Marga Hipol
@margahipol
Customer Service Support at Intouchcx, assisting ecommerce customers with orders, returns, cancellations, and refunds.
PhilippinesWhat I'm looking for
At Intouchcx, I assisted customers with online orders, returns, cancellations, and refunds. I handled inquiries by phone, email, and chat, and provided product information to guide purchase decisions.
At IQor Fairview, I helped customers with home warranty coverage, service requests, claims status, and contractor appointments. I verified customer and service details and created service requests for covered systems and appliances.
As Administrative Support on Upwork, I managed emails and calendars, coordinated appointments, and responded to customer inquiries. At Homeaglow, I worked in sales and outreach, including cold calling, lead generation, and discussing pricing and terms.
Experience
Work history, roles, and key accomplishments
Sales
Homeaglow
Mar 2025 - Aug 2026 (1 year 5 months)
Handled sales and outreach including cold calling, objection handling, and lead generation. Discussed pricing, terms, and conditions, and showcased product features and benefits.
Provided comprehensive administrative support to a client by managing emails, calendars, and daily business operations. Coordinated appointments and meetings while ensuring schedules were updated and organized.
Customer Service Support
Intouchcx
Jun 2022 - Aug 2023 (1 year 2 months)
Assisted customers with online orders, returns, cancellations, and refunds. Handled inquiries via phone, email, and chat, and provided product information to guide purchase decisions.
Customer Service Support
IQor Fairview
Feb 2021 - Apr 2022 (1 year 2 months)
Assisted customers with inquiries regarding home warranty coverage, service requests, claims status, and contractor appointments. Verified customer information and created service requests for covered home systems and appliances.
Education
Degrees, certifications, and relevant coursework
Marga hasn't added their education
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Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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