Looking for any opportunity to bring my experience, work ethic, and proactive approach to a new organization where I can contribute, grow, and make a meaningful impact.
Looking for a job
Marco Martinez
@marcomartinez
Dedicated, results-driven Customer Service Professional with over 9 years of experience supporting clients and coordinating service delivery.
BelizeWhat I'm looking for
At ACQUITY BPO, I support borrowers throughout the loan application lifecycle, explain documentation requirements, and help resolve escalations within my role's authority. I coordinate with Loan Officers and other partners to address underwriting conditions and keep loan progress on track.
At VALOROO LLC, I coordinated updates among shippers, carriers, and internal teams, tracking freight from pickup through delivery. I also prepared competitive quotes and helped match logistics solutions to customer requirements.
At RCC BPO, I progressed from Intake Specialist into sales and operations leadership roles through performance and process-improvement contributions. I handled client intake, coordinated workflows, and monitored CRM records, sales activity, and performance reports.
Experience
Work history, roles, and key accomplishments
AB
Current
BDR & Mortgage Coordinator
Acquity BPO
Aug 2025 - Present (1 year 2 months)
Provided empathetic support to borrowers throughout the loan application lifecycle, maintaining proactive communication and resolving escalations. Coordinated with Loan Officers and cross-functional partners to address underwriting conditions and support timely loan progression.
VL
Transportation Efficiency Coordinator
Valoroo LLC
Jun 2024 - Jul 2025 (1 year 1 month)
Coordinated communication among shippers, carriers, and internal teams to support reliable freight movement and a positive customer experience. Tracked shipments from pickup through delivery, maintained documentation, and proactively shared status updates.
CL
Sales Associate / Associate Buyer
CAS Management LLC
Nov 2022 - Apr 2024 (1 year 5 months)
Supported customers and business partners in automotive e-commerce, using responsive communication and a customer-first approach to build trust. Evaluated vehicle inventory, negotiated offers with sellers, and coordinated with internal teams to align purchases with market demand.
RB
Sales Lead / Intake Specialist
RCC BPO
Aug 2017 - Nov 2022 (5 years 3 months)
Progressed from Intake Specialist into sales and operations leadership roles through demonstrated performance and process-improvement contributions. Handled client intake and initial inquiries, gathered information, supported timely responses, and helped improve the client experience.
Education
Degrees, certifications, and relevant coursework
University of Belize
Associate of Science, Mechanical & Electrical Engineering
Associate of Science in Mechanical & Electrical Engineering from the University of Belize.
ES
Edward P. Yorke High School
Diploma, Advanced Industrial Studies
Diploma in Advanced Industrial Studies from Edward P. Yorke High School.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
BelizeAuthorized to work in
Salary expectations
30k+ USD
Social media
Job categories
Interested in hiring Marco?
You can contact Marco and 90k+ other talented remote workers on Himalayas.
Message MarcoGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
