Open to opportunities

Joseph Monsanto

@josephmonsanto

Customer Service Specialist delivering fair, accurate, timely support with strong problem-solving and empathetic communication.

Belize

Message

What I'm looking for

I want to grow while delivering fair, accurate, timely customer service—solving problems with empathy across calls, texts, chat, and email, managing orders and accounts, and supporting a team that values accuracy and responsiveness.

I would like to grow as a person, while delivering fair, accurate and timely service to customers who need assistance. I bring a calm, solutions-focused approach to handling complaints, answering questions, and supporting customers with their accounts.

In hotel support, I worked making hotel reservations and addressing guest complaints, while providing hotel and promotional information for hotel guests and hosts. In retail/customer support roles, I handled phone support for orders and accounts, communicated clearly about policies, and helped Sales Representatives with customers’ orders and accounts.

I also supported customers through inbound and outbound calls, as well as text messages, chat, and emails—warmly greeting people and responding to queries for accounts. I’m comfortable working with minimal supervision, and I apply teamwork, leadership, and problem-solving to keep service fair, accurate, and responsive.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

HD Supply

Aug 2022 - Nov 2024 (2 years 3 months)

Supported customers by phone with order handling and account management. Assisted sales representatives by helping manage customer orders and accounts.

Order Processing Account Management Customer Service Sales Support Problem Solving Communication Teamwork

Customer Service Specialist

Global Response Corporation

Dec 2019 - Apr 2022 (2 years 4 months)

Warmly greeted customers and members and handled complaints and account or policy queries. Provided support via inbound/outbound calls and also communicated through text messages, chat, and email for multiple account types.

Customer Service Inbound Calls Email Support Live Chat Support Account Management Complaint Resolution Empathy Problem Solving Leadership

Door-to-Door Sales Contractor

ArcSource Consulting

May 2019 - Aug 2019 (3 months)

Provided new leads for door-to-door sales as a contractor for AT&T. Engaged potential customers in person to support sales outreach efforts.

Door to Door Sales Lead Generation Customer Outreach Sales Prospecting Communication Teamwork Problem Solving

Door-to-Door Sales Lead

ArcSource Consulting

May 2019 - Aug 2019 (3 months)

Generated new sales leads for AT&T through door-to-door outreach as a contractor. Engaged potential customers to drive interest in telecom products and services.

Lead Generation Door to Door Sales Outreach Sales Prospecting

Political Fundraiser

Integral Resources Incorporated

May 2017 - Oct 2017 (5 months)

Worked as a paid political fundraiser supporting the Democratic Party. Conducted campaign outreach to help drive fundraising activity.

Fundraising Political Campaigns Lead Generation Persuasion Teamwork Leadership Problem Solving Empathy Reliability

Education

Degrees, certifications, and relevant coursework

University of the West Indies, Mona

Bachelor of Philosophy, Philosophy

2012 - 2016

Earned a Bachelor of Philosophy from the University of the West Indies, Mona (2012–2016), including work handling hotel reservations and guest complaints.