Open to opportunities

Sharnell Sambula

@sharnellsambula

Message

I drive outbound sales, lead qualification, and customer support across BPO campaigns.

Belize

Message

What I'm looking for

I'm looking for a customer-focused sales or service role where I can use outbound calling, lead qualification, CRM management, and consultative selling to help customers find valuable solutions and contribute to company goals.

I've supported sales and service campaigns at Great Blue BPO, Gurus BPO, and Transparent BPO, handling insurance, debt relief, credit repair, loans, rent-to-own, rental property, and pharmacy-service inquiries.

At Great Blue BPO, I managed high-volume outbound calling, soft transfers, cold calling, and CRM follow-ups to match customers with appropriate solutions. I bring more than 10 years of customer service and sales experience, with a customer-focused approach built on asking the right questions, understanding challenges, building trust, and delivering value.

Experience

Work history, roles, and key accomplishments

Sales Representative

Great Blue BPO

Oct 2024 - Mar 2025 (5 months)

Managed multiple sales campaigns including ACA insurance, rent-to-own programs, loans, debt relief, credit repair, internet services, and federal grant programs. Conducted soft transfers and cold calling, used CRM systems to manage customer information and follow-ups, and handled high-volume outbound sales activities.