MPMyah Palacio
@myahpalacio
Detail-oriented customer service representative focused on accuracy and teamwork.
BelizeWhat I'm looking for
I am a detail-oriented team player with strong organizational skills and proven experience in sales and customer service within BPO environments. I manage multiple projects simultaneously with accuracy, adapt quickly, and willingly take on added responsibilities to meet team goals.
I have worked as a Sales Representative at Acquity BPO and Protel BPO and currently serve as a Customer Service Representative at Ethos. I was recognized as Arts Department Top English Student and pursued a Bachelor's in Nursing at The University of Belize, and I am completing Beltraide Job Preparedness Training.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Ethos
Sep 2024 - Present (1 year)
Provide customer support via phone and email, resolve inquiries, and escalate complex issues to preserve satisfaction and support retention.
Sales Representative
Protel BPO
Mar 2024 - Jun 2024 (3 months)
Executed sales activities and client follow-ups, coordinated with cross-functional teams to resolve customer issues and meet service objectives.
Sales Representative
Acquity BPO
Aug 2023 - Jan 2024 (5 months)
Performed inbound and outbound sales outreach, processed orders, and maintained accurate customer records to support team objectives.
Education
Degrees, certifications, and relevant coursework
BEBELTRAIDE
Certificate of Completion, Job Preparedness
2025 -
Certificate of Completion for Beltraide Job Preparedness Training, ongoing since 2025.
UBUniversity of Belize
Bachelor of Nursing, Nursing
Completed Bachelor of Nursing at the University of Belize, graduating in 2023.
Anglican Cathedral College
High School Diploma, Secondary Education
2019 - 2023
Activities and societies: Arts Department; Top English Student award
High School Diploma from Anglican Cathedral College (2019–2023) with Arts Department Top English Student award.
Availability
Location
BelizeAuthorized to work in
Job categories
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