Madison Gipple
@madisongipple
Driven professional committed to exceptional customer service and teamwork.
United StatesWhat I'm looking for
I am a driven and detail-oriented professional with a strong commitment to customer service. My experience as a Senior Reservations Agent at La Mer Beachfront Resort has equipped me with the skills to manage and process reservations efficiently across multiple channels. I pride myself on providing prompt, courteous, and knowledgeable client support, ensuring that every guest feels valued and attended to.
Throughout my career, I have demonstrated a solid work ethic and a strong desire for growth and advancement. My role has involved optimizing occupancy through daily reservation monitoring and coordinating with internal teams to meet guest needs. I have also taken on the responsibility of training junior staff, fostering a collaborative environment that supports team development and enhances service quality.
In addition to my reservations experience, I have managed front-of-house operations as a Floor Manager at Hemingway’s at The Grand Hotel, where I upheld customer service standards and enforced cleanliness protocols. My diverse background in hospitality has honed my communication and problem-solving skills, making me an effective team player in high-pressure environments.
Experience
Work history, roles, and key accomplishments
Senior Reservations Agent
La Mer Beachfront Resort
Jan 2021 - Present (4 years 4 months)
Managed and processed reservations across multiple channels, providing prompt, courteous, and knowledgeable client support. Optimized occupancy through daily reservation monitoring and coordinated with internal teams to meet guest needs.
Floor Manager
Hemingway’s at The Grand Hotel
Jan 2020 - Present (5 years 4 months)
Managed front-of-house operations and guest flow, ensuring high customer service standards. Coordinated with the kitchen for timely service and enforced cleanliness and safety protocols.
Hostess/Receptionist
The Pier House
Jan 2019 - Present (6 years 4 months)
Greeted guests and managed seating, waitlists, and reservations, ensuring efficient guest flow. Answered phones, handled inquiries, and maintained reception area cleanliness and presentation.
Front Desk Receptionist
Coastline Realty
Jan 2018 - Present (7 years 4 months)
Welcomed guests and managed front desk operations, handling calls, emails, and scheduling. Provided administrative support, maintained databases, and assisted with marketing materials.
Education
Degrees, certifications, and relevant coursework
Atlantic Cape Community College
Undergraduate Studies, Business Administration
Pursued undergraduate studies in Business Administration, focusing on foundational business principles and practices. Developed skills in various aspects of business operations and management.
CharterTech High School
High School Diploma
Completed high school education, acquiring a strong academic background. Prepared for higher education and developed essential learning skills.
TUTemple University
Undergraduate Studies
Engaged in undergraduate studies, building a broad academic foundation. Gained exposure to various subjects and developed critical thinking skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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