Open to opportunities

Jay Jay

@jayjay2

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Hospitality professional specializing in reservations and front-desk guest service, delivering exceptional experiences.

United States

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What I'm looking for

I’m seeking a hospitality role where I can deliver exceptional guest service, manage reservations and front-desk operations, and collaborate with staff to ensure a smooth, welcoming experience.

I’m a hospitality professional with experience across country club, hotel, and restaurant environments, currently working as a Reservationist at St Andrews Country Club. I manage reservation bookings through online and phone systems, maintain accurate records, assist guests with inquiries, and resolve customer complaints to ensure satisfaction.

Previously, I served as a Front Desk Agent and Guest Service Agent, where I ensured an efficient reception experience with check in/out, communicated guest feedback to leadership, and maintained consistency with brand standards. I also bring strong guest-facing skills from roles as a Hostess, Take-Out Lead, Server, and Receptionist, including administrative support and coordinated scheduling to keep service running smoothly.

Experience

Work history, roles, and key accomplishments

Current

Reservationist

Current

St Andrews Country Club

Jul 2023 - Present (2 years 11 months)

Managed reservation bookings via online and phone systems, processing cancellations and modifications to maintain booking accuracy. Resolved guest inquiries and complaints, coordinated with staff to improve guest experiences, and ensured compliance with club policies.

Reservation Management Online And Phone Booking Customer Service Complaint Resolution Front Desk Support Policy Compliance

Front Desk Agent

The Seagate Hotel & Spa

Dec 2019 - Jun 2023 (3 years 6 months)

Delivered exceptional guest service by handling check-in/check-out and resolving guest queries promptly to support satisfaction and loyalty. Communicated guest feedback to front office leadership, maintained brand standards, and supported efficient reception operations.

Check Out Guest Service Brand standards compliance Customer Satisfaction

Guest Service Agent

Tideline Ocean Resort and Spa

Aug 2016 - Dec 2019 (3 years 4 months)

Provided guest-focused service by resolving inquiries and ensuring an efficient reception experience, including check-in/check-out. Partnered with front office supervisors by sharing guest feedback and consistently followed company brand standards to support a positive guest experience.

Guest Service Check Out Front Desk Operations Reception Efficiency Customer Satisfaction

Hostess, Take-Out Lead, Server

BJ's Restaurant & Brewhouse

Jul 2015 - Jun 2016 (11 months)

Handled phone calls and booked reservations while resolving customer service issues to support a cordial, efficient guest experience. Assisted kitchen and service teams with special requests, coordinated large-group seating, and supported catering setup and service.

Reserving Customer Service POS Transactions Support Cash Handling Large Group Seating

Receptionist

JD Consultant

Aug 2011 - Mar 2014 (2 years 7 months)

Coordinated and scheduled meetings with team members and clients to improve collaboration and efficiency. Managed the appointment calendar, maintained a clean and welcoming reception area, and supported administrative tasks including copying and faxing.

Meeting Coordination Schedule Management Client Communication Reception Area Compliance