Sofia O

Worked as In-Room Dining at Conrad Orlando.

* Supervise daily front-of-house operations to ensure efficient service flow and exceptional guest experiences
* Lead, train, and coach team members on service standards and brand expectations
* Manage staff scheduling and labor costs to align with business levels and productivity goals
* Monitor guest satisfaction and resolve service issues promptly, ensuring effective service recovery and reten

Taking on Fine-dining serving responsibilities with a focus on Forbes standards in a 3-coursed restaurant.
• Knowledge of wines and pairings
• Extensive knowledge of menu items, preparation, kitchen equipment, and more for an elevated, educational experience.
• Orchestrating dining experiences for VIP guests, which enhanced customer loyalty and repeat business
• Surprising and Delighting guests

•Consistently upheld restaurant customer service with guests and dealt with problems hands-on.
•Served alcohol and checked IDs consistently.
•Memorized complicated menus and the ingredients to prevent any allergy problems
• Suggested Wine Pairings for their meals

•Memorizing the ingredients and procedures.
•Offering customers to help them to their car with carry-out services and other situational obstacles like weather.
•Helped with managerial responsibilities such as: counting inventory, food waste reports, counting money pre and post shift to make sure accounting was in check.
•Taking over the role of training new employees and being creative with new

•Provided support to the counselors working with clients who had ADHD, Autism, and/or were foster kids.
•Helped with the coordination of field trips and activities taking place outside the main campus. (Field day, Waterpark, Bowling, Roller Skating, etc.)
•Prepared the food and served the meals to the kids daily.
•Organized the paperwork in the office after hours.