Open to opportunities

Savanah Romero

@savanahromero

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Hospitality leader with dining room supervision, training, and Microsoft Office skills.

United States

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What I'm looking for

I’m looking for a hospitality role where I can lead a team, deliver excellent customer service in a fast-paced environment, and keep improving training and operations—while using Microsoft tools to support documentation and scheduling.

I lead fast-paced hospitality teams with a focus on personalized service, smooth operations, and consistent guest satisfaction. In my current supervisor role, I support high-profile members by coordinating service needs and keeping every shift running effectively.

I manage staff during service hours—setting up areas properly, teaching multitasking techniques, and training team members to build trust and confidence. I’m comfortable balancing attention to detail with speed, whether the shift is busy or needs immediate problem-solving.

Across front-of-house roles, I’ve handled guest communication from arrival through checkout, including answering incoming calls, organizing documents, and managing cash drawer responsibilities. I also support reliable day-to-day service through strong customer inquiry handling and consistent standards for cleanliness and readiness.

I bring practical computer skills using Microsoft tools to create documents and training materials, and I’ve worked in environments that required professional client interaction and accurate scheduling. With food safety and food handler certifications and a track record of steady leadership, I’m ready to contribute calm, capable service and team growth.

Experience

Work history, roles, and key accomplishments

Current

Dining Room Supervisor

Current

Dallas Country Club

Apr 2021 - Present (5 years 2 months)

Provided personalized hospitality to high-profile members in a fast-paced dining environment. Supervised staff during service hours, trained team members, coordinated shift setup, and created Excel/Word/PowerPoint/Outlook documents and training materials.

Hospitality Fine Dining Service Staff Supervision Employee Training Shift Management Customer Service Multitasking Microsoft Excel Microsoft Word Microsoft PowerPoint

Cashier/Hostess

Chubby's Restaurant

Jun 2020 - Mar 2021 (9 months)

Delivered warm guest greetings and managed guest questions by handling incoming calls and coordinating pickup orders. Balanced multiple front-of-house tasks while monitoring cash flow through the cash drawer.

Cash Handling Customer Service Call Handling Time Management Multitasking POS Register Operation

Front Desk Receptionist

Jupiter Chevrolet Car Dealership

Dec 2019 - Dec 2020 (1 year)

Greeted guests and directed incoming calls and visitors to the appropriate department for service. Created customer documents using Microsoft apps, arranged Texas DMV temporary plates, scheduled daily appointments, and helped distribute final license plates.

Front Desk Reception Guest Service Customer Documentation Microsoft Excel Microsoft Word Microsoft PowerPoint Appointment Scheduling

Cashier/Hostess

Old Chicago Pizza/Taproom

Aug 2019 - Mar 2020 (7 months)

Escorted guests and managed front-of-house flow by keeping menus organized and packaging to-go orders. Checked guests out at the register, supported table service when needed, and kept service areas running smoothly.

Cash Handling POS Register Operation Hosting Guest Escorting To Go Order Packing Checkout Support Table Service Support Attention To Detail

Customer Service Attendant

Main Event Entertainment

Jun 2019 - Aug 2019 (2 months)

Valeted guests to bowling lanes and explained safety rules, ball sizes, and the food menu. Maintained clean, sanitary lanes and dining areas and troubleshot lane issues to support smooth operations.

Guest Valet Service Bowling Lane Support Safety Rule Guidance Food Menu Assistance Customer Service Team Support Attention To Detail