Open to opportunities

Maral hassan poor

@maralhassanpoor

Customer Service Representative with 20+ years handling high-volume inbound calls, scheduling, and POS-supported guest support.

Canada

Message

What I'm looking for

I’m looking for a Customer Service Representative role where I can use my inbound call centre experience and communication skills to provide exceptional support and contribute to company success.

I’ve spent 20+ years delivering customer service in fast-paced environments, from inbound call support to airport and restaurant guest service.

At 1-800-GOT-JUNK?, I answered high-volume inbound calls, scheduled appointments, handled inquiries and issue resolution, and kept customer information accurate while maintaining confidentiality.

More recently at Tap & Pour (Toronto Pearson International Airport), I processed payments through POS systems, resolved customer concerns, and managed multiple tasks in a busy, high-volume setting.

Earlier at Wild Wing, I handled cash/debit/credit transactions, supported multiple requests at once, and resolved complaints quickly while working closely with the team.

Experience

Work history, roles, and key accomplishments

Server/Bartender

Tap & Pour

Jan 2022 - Jan 2026 (4 years)

Delivered exceptional customer service in a fast-paced, high-volume airport environment. Resolved customer concerns professionally while maintaining a positive guest experience.

POS systems Cash Handling Multitasking

Customer Service Representative

1-800-GOT-JUNK?

Jan 2018 - Jan 2022 (4 years)

Answered a high volume of inbound customer calls with professionalism and empathy. Scheduled appointments and coordinated services using company software.

CRM Systems Data Entry Conflict Resolution