Chella Chartine Ishimwe
@chellachartineishimw
Customer service professional delivering high satisfaction through phone/email support, data accuracy, and operational problem-solving in fast-paced teams.
CanadaWhat I'm looking for
I’m a dedicated customer service professional with 3 years of diverse experience across call centers, warehouse operations, and travel & tourism. In my current role as a Sales Agent, I deliver exceptional customer service across phone, email, and live chat—managing up to 65 interactions daily—and I’m known for resolving issues quickly, including a 90% resolution rate.
I also bring a strong operations and accuracy mindset. I’ve consistently exceeded KPIs and performance targets, earned recognition like Employee of the Week/Month, and delivered results through structured scheduling, pricing support, and logistical coordination. Previously, I improved retention by 10%, maintained a 98% accuracy rate in record work, supported onboarding with coaching and real-time guidance, and in warehouse work achieved over 99% order accuracy while reducing shipping errors by 15%.
Experience
Work history, roles, and key accomplishments
Delivered customer service via phone, email, and live chat while managing up to 65 interactions daily. Scheduled junk removal appointments, provided pricing, handled complaints, and supported onboarding and coaching of new agents.
Call Center Agent
Nttbpo – Loblaw Pc Optimum
Oct 2024 - Feb 2025 (4 months)
Processed high volumes of sensitive customer data with accuracy while responding to customer inquiries and financial-related questions. Followed procedures and regulatory/compliance requirements and consistently met performance goals.
Call Center Agent
Storage Vault Canada
Apr 2024 - Sep 2024 (5 months)
Managed inbound and outbound calls for storage solution inquiries, billing questions, and account management. Improved customer retention, contributed to updated FAQ guidelines, and maintained high accuracy in recording and resolving issues.
Warehouse Associate
Amazon Barrhaven
Oct 2023 - Mar 2024 (5 months)
Performed order picking, packaging, and shipping tasks to support timely and accurate product delivery. Maintained over 99% order accuracy, helped optimize workflow, and reduced shipping errors using computerized inventory tracking systems.
Education
Degrees, certifications, and relevant coursework
College SaintAndre
High School Diploma, Sciences
Completed a High School Diploma with a focus in Sciences.
University of Rwanda
Bachelor of Business Administration, Business Administration
Earned a Bachelor of Business Administration degree from the University of Rwanda.
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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