Open to opportunities

Chibueze D Kelechi njoku

@chibuezedkelechinjok

Message

Customer-focused service professional excelling in communication, conflict resolution, and client support.

Canada

Message

What I'm looking for

I seek a customer-focused role where I can apply strong communication and problem-solving skills, work collaboratively, and grow within a supportive team environment.

I am a friendly, reliable customer service professional with broad experience across call centers, airports, senior care and events, known for clear communication and calm problem-solving.

In roles supporting telecom, healthcare and retail clients I used CRM systems to manage inquiries, billing issues and follow-ups, consistently maintaining high customer satisfaction and professionalism.

I bring certifications in WHMIS, First Aid & CPR, customer service training and an Applied Electrician certificate, plus team leadership experience through long-term sports captaincy and community volunteering.

Experience

Work history, roles, and key accomplishments

Pre-Boarding Agent

Saskatoon Airport

Jan 2023 - Jan 2024 (1 year)

Interviewed and screened passengers for U.S. flights, ensured compliance with security requirements, and provided clear guidance to travelers while handling sensitive information professionally.

Security Compliance Documentation Attention To Detail Confidentiality Problem Solving Stress Management)

Server

Trinity Manor

Jan 2022 - Jan 2023 (1 year)

Delivered meals and met dietary needs for senior residents, maintained respectful resident interactions, and assisted with room setup and sanitation to ensure a comfortable dining environment.

Food Service Resident Care Dietary Accommodation Time Management Customer Service Teamwork Attention To Detail

Event Support Staff

University of Saskatchewan

Jan 2021 - Jan 2022 (1 year)

Assisted with event setup, coordination, and guest support, provided directions and answered attendee questions, and worked with teams to ensure smooth event operations.

Coordination Communication Teamwork Problem Solving Crowd Assistance Logistics

Security Guard

Saskatoon Public Library

Jan 2021 - Jan 2022 (1 year)

Maintained a safe and welcoming environment for patrons and staff, responded calmly to incidents, and assisted library users with directions and general support.

Security Patrol Incident Response Communication Public Safety Report Writing

Customer Service Representative

HGS

Jan 2023 - Present (2 years 8 months)

Provided phone and online support for telecom, healthcare, and retail clients, resolving billing and product issues and maintaining high customer satisfaction through clear communication and timely follow-ups.