Open to opportunities

charlotte Abayisenga

@charlotteabayisenga

Message

Bilingual Customer Service Specialist with 3+ years supporting call center, retail, and service operations.

Canada

Message

What I'm looking for

I’m looking to apply my bilingual customer service and call-center experience to resolve high-volume inquiries, document accurately in CRM tools, and deliver empathetic, first-call solutions in a fast-paced team.

I’m a motivated, detail-oriented Customer Service Specialist with 3+ years of experience delivering high-quality support in fast-paced call center, retail, and service environments. I communicate professionally across phone, email, and social media, bringing strong empathy, accuracy, and problem-solving to every interaction.

At Bell Canada Contact Center, I handled inbound and outbound calls for new installations, relocations, upgrades, cancellations, and customer retention. I coordinated service orders with accuracy, met activation deadlines, followed call-time standards, and used internal systems to document interactions and resolve issues.

I also strengthen customer outcomes through hands-on service roles—providing friendly checkout support, resolving inquiries, and maintaining clean, organized service areas. I’m fully bilingual (English–French), highly organized, and a quick learner who adapts fast to new tools and procedures.

Experience

Work history, roles, and key accomplishments

Current

Cashier & Customer Service

Current

Rona Plus

Mar 2026 - Present (4 months)

Provided friendly customer service in a fast-paced store environment, processing cash/debit/credit transactions accurately and resolving customer inquiries. Handled refunds/exchanges and complaints professionally while maintaining an organized checkout area.

Customer Service Cash Handling Refunds First Call Resolution Phone Communication Email Communication Complaint Handling Accuracy Conflict Resolution Time Management Multitasking Organizational Skills

Food Services / Server

Amica The Glebe

Feb 2023 - Jun 2025 (2 years 4 months)

Provided customer-focused dining support in a care home by greeting residents, preparing service areas, delivering meals/snacks, and maintaining cleanliness and sanitary standards. Ensured a positive resident experience throughout dining operations.

Customer Service Resident Support Table And Service Area Setup Care Home Environment Team Collaboration

Contact Center Agent / Specialist

Bell Canada

Jan 2022 - May 2023 (1 year 4 months)

Handled inbound and outbound calls for installations, relocations, upgrades, cancellations, and customer retention. Coordinated service orders, met activation deadlines and call-time standards, and used internal systems to document interactions and resolve issues.

Call Center Operations Inbound Outbound Calls Upgrades and Cancellations Customer Retention Activation Deadline Management Call Time Standards Multi system Documentation