Open to opportunities

Manuel Romero

@manuelromero

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Accomplished clerical & customer service representative with financial expertise.

Denmark

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What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

I am an accomplished clerical, financial, and customer service representative with extensive experience in driving key goals and objectives. My attention to detail and strong organizational skills have enabled me to build and maintain professional relationships with colleagues, stakeholders, and clients. I am recognized for my ability to communicate effectively with internal and external clients in fast-paced, dynamic business environments.

Most recently as a Collections Representative for the Colorado Department of Labour & Employment, I delivered results such as:

Maintaining over 20,000+ confidential and sensitive client records containing personally identifiable information within the CRM System (Salesforce).

Review financial information & state policies to collaborate with clients to explore options available for repayment, collecting an average of $500,000 yearly.

Generate and deliver follow-up client correspondence including process instructions, account status, and billing documentation through physical mail and email on an as needed basis.

Schedule follow-up client correspondence, through multiple means of communications, to coordinate the collection of Unemployment Insurance overpayment monies due to the Colorado Department of Labor and Employment.

Distribute account information, department procedures & governmental policy updates to clients on an as needed basis.

Experience

Work history, roles, and key accomplishments

Collections Representative - Bilingual

Colorado Department of Labor & Employment

May 2019 - May 2023 (4 years)

Maintain over 20,000+ client records within CRM.
Review financial information & state policies with clients for repayment, collecting an average of $500,000 yearly.
Generate client correspondence including processes, account status, & documentation.
Schedule client correspondence to coordinate the collection of overpayment due.
Distribute account information, procedures & policy updates.

Salesforce Financial Analysis Data Management Process Improvement Customer Support Billing Account Management Accounts Receivable

Enrollment Call Center Representative

Tallahassee Community College

Oct 2018 - Mar 2019 (5 months)

Provided enrollment support to current and prospective students through various communication channels, including phone and email. Assisted Spanish-speaking students and generated reports for supervisors.

Customer Support Call Center Operations Reporting Task Management Communication Skills Problem Solving CRM Systems

Sales Associate

ABC Fine Wine & Spirits

Nov 2015 - Oct 2018 (2 years 11 months)

Engaged with over 100 customers daily to recommend products and alternatives, achieving over 95% customer satisfaction. Exceeded monthly sales goals through effective cross-selling and up-selling techniques.

Customer Service Product Knowledge Communication Skills Cross Selling Customer Engagement Sales Goals Relationship Building Inventory Management

Editor in Chief

Café Cultura, Miami-Dade College

Aug 2013 - Jun 2015 (1 year 10 months)

Led a team of copy editors in producing monthly magazines, managing workflow and schedules to meet deadlines. Achieved recognition in competitions for cover design and editing.

Team Management Content Creation Project Management Copy Editing Communication Skills Leadership

Secretary & Administrative Support

Miami-Dade College, Student Government Association

Aug 2013 - Jun 2015 (1 year 10 months)

Managed records for the Student Government Association, coordinated meetings and events for over 300 staff and students, and implemented new document procedures to improve efficiency.