Looking for a job

Daniel Ringby

@danielringby

10 years in customer service + back-office; firmly believes in achievement over mere activity. Hawkeyed administration ace and brand ambassador.

Romania

Message

What I'm looking for

I seek a role with reasonable working hours (6 hrs/shift, tops — or at least splitting a shift into two portions), as well as one that offers actual growth opportunities, not just empty titles. Being a bit of a night owl, I’m open to roles GMT±8)

Extensive experience in enhancing client interactions and streamlining processes. At TIER Mobility GmbH, I successfully introduced GDPR-compliant verification processes that significantly reduced call handling times. My ability to create effective templates also boosted key performance indicators.

Particularly my time at Accenture (as an HR Generalist) allowed me to refine my skills in creating efficient training materials and overseeing job postings, ensuring timely and effective recruitment processes. Signal over noise, as it were.

Experience

Work history, roles, and key accomplishments

Current

Campaign Caller with Danish + English

Current

CES Communications

Mar 2024 - Present (1 year 10 months)

• phone contact with new or existing customers, bringing awareness to ongoing campaigns
• boosted conversion rate by 20% by removing unnecessary phrasings in scripts, in certain scenarios

Current

Customer Care Advocate with Swedish

Current

TIER Mobility GmbH

Jul 2023 - Present (2 years 6 months)

• reduced call time by 40% via simplified verification process (yet GDPR-compliant)
• decreased email handling time by 30% via multi-language email templates

GDPR Compliance KPIs Process Improvement

Order Management Specialist with Danish

TDCX Europe S.R.L.

Sep 2022 - Jul 2023 (10 months)

• pre-sales: greatly decreased chat times by canned responses
• warranty claims: greatly reduced case handling by updating outdated
templates to solicit all customer information in one interaction

Pre Sales Post Sales Order Management Chat Support Customer Service

Client Services Rep. with English

eDriving Ltd.

Feb 2021 - Jul 2022 (1 year 5 months)

• maintaining clients' vehicle fleets
• analysing driving patterns (risk management)

Fleet Management Administrative Support Risk Management Data Analysis Customer Success

HR Generalist with Danish

Accenture

Sep 2018 - Jan 2021 (2 years 4 months)

• vastly decreased handling time by condensing verbose job aids to A4 flowcharts, speeding up training + daily ops

HR Operations Job Posting Training Development Process Improvement

Customer Service Agent with Danish

Concentrix

Mar 2015 - Jul 2018 (3 years 4 months)

Handled inbound calls and email inquiries for an online payment service client. Provided comprehensive customer support and resolved various client issues.

Inbound Email Support Payments Customer Service