I seek a role with reasonable working hours (5 hrs/shift, tops — or at least splitting a shift into two portions), as well as one that offers actual growth opportunities, not just empty titles.
DRLooking for a job
Daniel Ringby
@danielringby
Administration & Assistance Ace
RomaniaWhat I'm looking for
I am a dedicated customer relations operator with extensive experience in enhancing client interactions and streamlining processes. At TIER Mobility GmbH, I successfully introduced GDPR-compliant verification processes that significantly reduced call handling times. My ability to create effective mail and case note templates has also boosted key performance indicators, demonstrating my commitment to operational excellence.
Previously, I held various roles in customer relations and HR, where I advised customers on products, managed order inquiries, and developed natural-sounding canned responses to improve response times. My experience at Accenture as an HR Generalist allowed me to refine my skills in creating efficient training materials and overseeing job postings, ensuring timely and effective recruitment processes.
Experience
Work history, roles, and key accomplishments
TG
Current
Customer Relations Operator w/ Scandinavian
TIERMobility GmbH
Jul 2023 - Present (2 years 3 months)
Introduced speedier, yet GDPR-compliant, verification processes to decrease talk time on calls. Created mail templates and case note templates, decreasing handling time and boosting KPIs.
TS
Customer Relations w/ Scandinavian
TDCX Europe S.R.L.
Sep 2022 - Jul 2023 (10 months)
Advised potential customers on products and accessories during pre-sales. Handled order and shipping inquiries and warranty claims during post-sales, and compiled natural-sounding canned responses for chat channels, reducing customers' wait time.
EL
Customer Success Representative
eDriving Ltd.
Feb 2021 - Jul 2022 (1 year 5 months)
Maintained clients’ vehicle fleets and performed ad hoc administrative tasks for clients and their drivers. Conducted fleet risk management, analyzing driving patterns and pinpointing erroneous driving.
ACProof-read job postings before publication and oversaw timely external postings. Condensed job aids into palatable A4 flowcharts, speeding up training and daily operations.
TI
Customer Service Rep w/ Danish
Telus International
Aug 2017 - Jun 2018 (10 months)
Created email templates for recurring situations, significantly speeding up case resolution. Provided customer service support to Danish-speaking clients.
COHandled inbound calls and email inquiries for an online payment service client. Provided comprehensive customer support and resolved various client issues.
PA
Mail Carrier
Post Danmark A/S
Mar 2007 - Dec 2014 (7 years 9 months)
Responsible for mail delivery services within the Metropolitan Copenhagen area. Ensured timely and accurate distribution of mail.
Education
Degrees, certifications, and relevant coursework
Daniel hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
Romania
Denmark
Sweden
Ireland
MaltaJob categories
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