Daniel Ringby
@danielringby
Customer relations operator with expertise in enhancing client experiences.
RomaniaWhat I'm looking for
I am a dedicated customer relations operator with extensive experience in enhancing client interactions and streamlining processes. Currently, I work with TIERMobility GmbH, where I have successfully introduced GDPR-compliant verification processes that significantly reduced call handling times. My ability to create effective mail and case note templates has also boosted key performance indicators, demonstrating my commitment to operational excellence.
Previously, I held various roles in customer relations and HR, where I advised customers on products, managed order inquiries, and developed natural-sounding canned responses to improve response times. My experience at Accenture as an HR Generalist allowed me to refine my skills in creating efficient training materials and overseeing job postings, ensuring timely and effective recruitment processes.
Experience
Work history, roles, and key accomplishments
Customer Relations Operator w/ Scandinavian
TIERMobility GmbH
Jul 2023 - Present (2 years 1 month)
Introduced speedier, yet GDPR-compliant, verification processes to decrease talk time on calls. Created mail templates and case note templates, decreasing handling time and boosting KPIs.
Customer Relations Operator w/ Scandinavian
TDCXEuropeS.R.L.
Sep 2022 - Present (2 years 11 months)
Advised potential customers on products and accessories during pre-sales. Handled order and shipping inquiries and warranty claims during post-sales, and compiled natural-sounding canned responses for chat channels, reducing customers' wait time.
Booking Agent w/ Swedish
Samres AB
Jan 2022 - Present (3 years 7 months)
Managed booking operations for Swedish-speaking clients. Ensured efficient scheduling and coordination of services.
Customer Success Representative
eDriving Ltd.
Feb 2021 - Present (4 years 6 months)
Maintained clients’ vehicle fleets and performed ad hoc administrative tasks for clients and their drivers. Conducted fleet risk management, analyzing driving patterns and pinpointing erroneous driving.
HR Generalist w/ Scandinavian
Accenture
Sep 2018 - Present (6 years 11 months)
Proof-read job postings before publication and oversaw timely external postings. Condensed job aids into palatable A4 flowcharts, speeding up training and daily operations.
Customer Service Representative w/ Danish
Telus International
Aug 2017 - Present (8 years)
Created email templates for recurring situations, significantly speeding up case resolution. Provided customer service support to Danish-speaking clients.
Customer Service Representative w/ Danish
Concentrix
Mar 2015 - Present (10 years 5 months)
Handled inbound calls and email inquiries for an online payment service client. Provided comprehensive customer support and resolved various client issues.
Mail Carrier
Post Danmark A/S
Mar 2007 - Present (18 years 5 months)
Responsible for mail delivery services within the Metropolitan Copenhagen area. Ensured timely and accurate distribution of mail.
Education
Degrees, certifications, and relevant coursework
Daniel hasn't added their education
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Location
RomaniaAuthorized to work in
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