I seek a role with reasonable working hours (6 hrs/shift, tops — or at least splitting a shift into two portions), as well as one that offers actual growth opportunities, not just empty titles. Being a bit of a night owl, I’m open to roles GMT±8)
DRLooking for a job
Daniel Ringby
@danielringby
10 years in customer service + back-office; firmly believing in achievement over activity. Argus-eyed administration ace and brand ambassador.
RomaniaWhat I'm looking for
Extensive experience in enhancing client interactions and streamlining processes. At TIER Mobility GmbH, I successfully introduced GDPR-compliant verification processes that significantly reduced call handling times. My ability to create effective mail and case note templates also boosted key performance indicators.
Particularly my time at Accenture (as an HR Generalist) allowed me to refine my skills in creating efficient training materials and overseeing job postings, ensuring timely and effective recruitment processes. Signal over noise, as it were.
Experience
Work history, roles, and key accomplishments
TG
Current
Customer Relations Agent w/ Scandinavian
TIER Mobility GmbH
Jul 2023 - Present (2 years 5 months)
• reduced call time by 40% by simplifying verification process
• decreased email handling time by 30% through multi-language email
templates for recurring cases/contacts
TS
Order Management Specialist w/ Danish
TDCX Europe S.R.L.
Sep 2022 - Jul 2023 (10 months)
• pre-sales: greatly decreased chat times by canned responses
• warranty claims: greatly reduced case handling by updating outdated
templates to solicit all customer information in one interaction
EL
Client Services Representative
eDriving Ltd.
Feb 2021 - Jul 2022 (1 year 5 months)
• maintaining clients' vehicle fleets
• analysing driving patterns (risk management)
AC• vastly decreased handling time by condensing verbose job aids to A4 flowcharts, speeding up training + daily ops
COHandled inbound calls and email inquiries for an online payment service client. Provided comprehensive customer support and resolved various client issues.
PA
postal worker (mail carrier)
Post Danmark A/S
Mar 2007 - Dec 2014 (7 years 9 months)
Responsible for mail delivery services within the Metropolitan Copenhagen area. Ensured timely and accurate distribution of mail.
Education
Degrees, certifications, and relevant coursework
DL
Danish Royal Life Guards (Den Kgl. Livgarde)
12-month national military service
2002 - 2003
national military service
TA(then) Bornholms Amtsgymnasium
1999 - 2001
upper secondary (US high school; European gymnasium)
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
RomaniaAuthorized to work in
Denmark
Sweden
Ireland
Malta
Greece
Finland
Estonia
Latvia
Lithuania
Poland
Czechia
Slovakia
SloveniaJob categories
Interested in hiring Daniel?
You can contact Daniel and 90k+ other talented remote workers on Himalayas.
Message DanielFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
