Open to opportunities

Boaz Nielsen

@boaznielsen

Message

Self-motivated remote support professional with a passion for customer service.

Denmark

Message

What I'm looking for

I am looking for a role that values autonomy and offers opportunities for process improvement and customer engagement.

I am a self-motivated remote support professional with a proven track record of delivering high-volume, high-quality customer service and operational coordination across distributed teams. My experience spans various roles where I adeptly resolved technical and logistical challenges through email, chat, and asynchronous tools like Slack and CRM platforms. I am passionate about building sustainable customer trust and contributing to better product experiences.

Throughout my career, I have demonstrated a continuous-learning mindset and a “marathon, not a sprint” work ethic. I thrive in autonomous, remote environments, where I can drive process improvements and advocate for stakeholders. My ability to communicate complex issues clearly to diverse audiences has been instrumental in my success, and I take pride in my character as someone who pushes to find solutions rather than making excuses.

Experience

Work history, roles, and key accomplishments

Operations Support & Remote Coordinator

Royal Danish Army

Jan 2021 - Present (4 years 7 months)

Responded to service requests and internal inquiries through Slack, phone, and email in a high-paced operational setting. Investigated and resolved scheduling issues, ensuring timely execution of field operations.

Slack Email Communication Scheduling

Remote Customer Support & Logistics Assistant

Xpressen

Jan 2020 - Present (5 years 7 months)

Delivered timely, multi-channel support to internal stakeholders and end users in a fast-paced remote operations environment. Investigated and diagnosed logistical bottlenecks, proposing and implementing new delivery protocols that reduced operational delays by 15%.

Logistics Process Improvement Customer Satisfaction Remote Operations

Operations & Remote Logistics Coordinator

Israel Defense Forces

Jan 2018 - Present (7 years 7 months)

Supported mission-critical communication between remote logistics hubs and operational teams, tracking and escalating issue reports with precision. Developed adaptable coordination workflows to maintain alignment across geographic and functional boundaries.

Logistics Coordination Communication Workflows Mentoring Reporting Systems

Education

Degrees, certifications, and relevant coursework

University of Southern Denmark

Bachelor's Degree, European Studies

2022 - 2025

Specialized in International Business, Global Tech Policy, and AI Regulation. Wrote Bachelor’s Thesis on The EU’s Influence on Global AI Governance and Data Privacy Regulation. Gained practical experience in collaborative research, remote project management, and digital communication tools.

Universidad Panamericana

Exchange Semester, Corporate Diplomacy, Strategic Communication, and Emerging Markets

2024 - 2024

Completed an exchange semester with courses in Corporate Diplomacy, Strategic Communication, and Emerging Markets. Strengthened cross-cultural communication through bilingual teamwork and case study projects.