Looking for a job

Ibikunle Adewale

@ibikunleadewale

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Customer-focused virtual assistant skilled in customer service and sales.

Denmark

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What I'm looking for

I seek a customer-facing or administrative role where I can apply virtual assistance, sales, and relationship-management skills in a collaborative, service-oriented company.

I am a detail-oriented, customer-focused professional with experience in customer service, sales, administration, and client relationship management. I bring strong communication, problem-solving, and time-management skills to fast-paced service environments.

My work across banking, telecom, hospitality, and retail roles includes customer onboarding, complaint resolution, sales activation, and supervising store operations. I have a track record of maintaining accurate records, supporting teams to meet branch targets, and improving service delivery through feedback.

I hold a B.Sc. in Physics and completed NYSC, and I have recent certifications in Virtual Assistance, Customer Service, Concierge roles and etiquette, and TEFL. I am adept with Microsoft Office, email and calendar management, and administrative support tasks.

I am immediately available and committed to delivering professional, reliable support that enhances customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Marketing / Customer Service Executive

First City Monument Bank

Jan 2024 - Jan 2025 (1 year)

Provided professional customer support, maintained accurate customer records, and supported onboarding and follow-up communications to help the branch meet performance targets.

Customer Service Client Onboarding Records Management Communication Complaint Resolution Team Collaboration Microsoft Office

Sales & Store Supervisor

EmmadesgabNig Ltd

Managed daily sales records and inventory restocking, supervised and trained store staff, and implemented sales strategies to grow the customer base.

Sales Supervision Inventory Management Staff Training Sales Strategy Records Management Customer Service Operational Compliance

Marketing / Sales Executive

Airtel Nigeria

Promoted telecom products, managed customer relationships, activated eSIMs and assisted with setup while resolving complaints to maintain customer satisfaction.

Sales Telecom ESIM Customer Relationship Management Complaint Resolution Communication Product Promotion

Customer Service Representative

Pentagram Chinese Restaurant

Responded to customer inquiries, processed orders and transactions accurately, resolved complaints, and collected feedback to improve service delivery.

Customer Service Order Processing Complaint Resolution Feedback Communication Time Management