Ibikunle Adewale
@ibikunleadewale
Customer-focused virtual assistant skilled in customer service and sales.
What I'm looking for
I am a detail-oriented, customer-focused professional with experience in customer service, sales, administration, and client relationship management. I bring strong communication, problem-solving, and time-management skills to fast-paced service environments.
My work across banking, telecom, hospitality, and retail roles includes customer onboarding, complaint resolution, sales activation, and supervising store operations. I have a track record of maintaining accurate records, supporting teams to meet branch targets, and improving service delivery through feedback.
I hold a B.Sc. in Physics and completed NYSC, and I have recent certifications in Virtual Assistance, Customer Service, Concierge roles and etiquette, and TEFL. I am adept with Microsoft Office, email and calendar management, and administrative support tasks.
I am immediately available and committed to delivering professional, reliable support that enhances customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Marketing / Customer Service Executive
First City Monument Bank
Jan 2024 - Jan 2025 (1 year)
Provided professional customer support, maintained accurate customer records, and supported onboarding and follow-up communications to help the branch meet performance targets.
Sales & Store Supervisor
EmmadesgabNig Ltd
Managed daily sales records and inventory restocking, supervised and trained store staff, and implemented sales strategies to grow the customer base.
Marketing / Sales Executive
Airtel Nigeria
Promoted telecom products, managed customer relationships, activated eSIMs and assisted with setup while resolving complaints to maintain customer satisfaction.
Customer Service Representative
Pentagram Chinese Restaurant
Responded to customer inquiries, processed orders and transactions accurately, resolved complaints, and collected feedback to improve service delivery.
Education
Degrees, certifications, and relevant coursework
Alison
Certificate, Customer Service
2026 - 2026
Completed an online Customer Service certificate from Alison on January 4, 2026.
Alison
Certificate, Virtual Assistance
2026 - 2026
Completed online certification in Virtual Assistance from Alison in January 2026.
National Youth Service Corps (NYSC) - GDSS Kofai, Taraba State
NYSC, National Service
2019 - 2020
Served the mandatory national youth service at GDSS Kofai, Taraba State during 2019–2020.
Ekiti State University
Bachelor of Science, Physics
2014 - 2018
Completed a Bachelor of Science in Physics at Ekiti State University from 2014 to 2018.
Tender Care Comprehensive High School
WASSCE, Secondary Education
Completed WASSCE secondary education at Tender Care Comprehensive High School in Ibadan.
Alison
Certificate, Concierge and Etiquette
2026 - 2026
Completed the Concierge: Roles, Work Environments and Etiquettes course from Alison on January 1, 2026.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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