Open to opportunities

Stanley Iwezor

@stanleyiwezor

Message

Enthusiastic workforce management specialist passionate about customer safety.

Germany

Message

What I'm looking for

I am looking for a role that values data-driven decision-making and fosters collaboration.

I am a dedicated Workforce Management Specialist with hands-on experience in optimizing performance across global FinCrime support teams. Currently, I oversee queue health and real-time workforce planning at Wise Payments Limited, where I create and present daily health reports and insights to stakeholders. My analytical skills have allowed me to inform capacity decisions and forecast SLA risks effectively.

Previously, as a Customer Support Associate, I resolved complex issues and contributed to fraud prevention by flagging suspicious behaviors. My experience as an E-commerce Business Owner has equipped me with a unique perspective on stakeholder management and data analysis, allowing me to drive successful product launches and enhance customer care.

Experience

Work history, roles, and key accomplishments

Current

Workforce Management Specialist

Current

Wise Payments Limited

Feb 2024 - Present (1 year 5 months)

Oversaw queue health, intraday operations, and real-time workforce planning across global FinCrime support teams, proactively adjusting strategies for optimal performance. Created and presented daily health reports, status updates, and insights to stakeholders.

Workforce Management Workforce Planning Data Analysis Stakeholder Management

Customer Support Associate

Wise Payments Limited

Mar 2022 - Jan 2024 (1 year 10 months)

Provided direct support to customers across financial products, resolving transaction disputes and account inquiries. Flagged and escalated suspicious behaviors for further review, contributing to fraud case prevention.

Customer Support Fraud Detection Account Management Zendesk

E-commerce Business Owner

NASDI Merchant LLC

Jan 2018 - Dec 2021 (3 years 11 months)

Founded and operated an online business selling consumer goods, managing everything from supply chain to customer care and return fraud prevention. Analyzed European marketplaces and prepared 50 product launches.

Supply Chain Management Google Analytics Amazon Seller Central

Education

Degrees, certifications, and relevant coursework

University of Debrecen

Bachelor of Chemical Engineering, Chemical Engineering

Studied chemical engineering principles and practices. Completed a comprehensive curriculum in chemical processes and related fields.

University of River State PH

Certificate of two-year preparation course to enter into Bachelor formation., Petrochemical Engineering

Completed a two-year preparatory course focused on the basics of petrochemical engineering. This program prepared students for entry into a Bachelor's degree program.