R Allmand

I am a remote customer success specialist with over 4 years of experience in optimizing CRM workflows and managing customer relations across multiple states. My journey has been marked by a proven ability to enhance customer retention and drive digital engagement, which I achieved through targeted outreach and personalized follow-ups. My strong communication skills, backed by a distinction in Creative Writing, allow me to connect effectively with customers and teams alike.

In my current role as a Communications & Content Specialist at Mythoscopic Arts, I have resolved over 90% of customer inquiries within 24 hours, significantly improving customer satisfaction. I have also led initiatives that increased customer retention by 15% and developed AI training datasets to enhance automation accuracy. My experience in managing remote teams and implementing task management solutions has facilitated better project completion rates and team coordination.

Previously, as an Office Supervisor & Creative Lead, I managed operations across 16 U.S. states while working closely with the CEO to refine marketing strategies. My efforts in producing a video campaign resulted in over 190,000 views, driving a 24% increase in engagement. I am passionate about leveraging my skills in customer success to contribute to a dynamic team that values innovation and collaboration.