Open to opportunities

Monique Longui

@moniquelongui

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Experienced Project Manager specializing in digital transformation and customer success.

Italy

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What I'm looking for

I am looking for a role that fosters innovation, collaboration, and growth opportunities.

I am a dedicated Project Manager with extensive experience in PMO, digital transformation, and customer success. My career has been marked by a strong focus on financial operations, where I have successfully managed budgeting, forecasting, and contract management in international B2B environments. I pride myself on my ability to act as a strategic liaison between cross-functional teams, ensuring financial alignment and smooth project execution.

Throughout my professional journey, I have led significant initiatives, including the development of a company-wide contract management dashboard that enhanced visibility into contract performance. My experience spans various roles, from managing sales processes in a fast-paced SaaS startup to overseeing procurement projects and customer success operations. I am passionate about driving performance through coaching and training, and I thrive in environments that challenge me to innovate and improve processes.

Experience

Work history, roles, and key accomplishments

Current

Commercial Partner

Current

CI&T

Jan 2021 - May 2024 (3 years 4 months)

Managed financial operations for project delivery, including budgeting, forecasting, and contract lifecycle across a large client portfolio. Acted as a liaison between cross-functional teams to ensure financial alignment and smooth project execution. Led development of revenue and invoicing reports and drove M&A integration projects.

Forecasting Contract Management Financial Operations Project Management Cross Functional Collaboration Change Management Reporting

Account Executive

DMI Descubra o Mundo Intercâmbio

Jan 2018 - Jan 2021 (2 years 11 months)

Managed the end-to-end sales process in a SaaS startup, ensuring a high-quality customer experience. Handled over 250 client accounts, providing tailored SaaS solutions and driving satisfaction through creative sales techniques and relationship-building.

Sales Processes Customer Experience SaaS Solutions Relationship Building Team Leadership Coaching Goal Setting Client Management Problem Solving

Buyer

SABIC

Jan 2016 - Jan 2017 (1 year)

Managed procurement projects for technical indirect materials and services, leading cost-efficient sourcing initiatives and guiding the change management process during the ERP transition to SAP.

Procurement Manager Sourcing Vendor Selection Change Management SAP

Customer Success Specialist

SABIC

Jan 2013 - Apr 2014 (1 year 3 months)

Managed a portfolio of B2B clients, overseeing order fulfillment and leading cross-functional planning to align priorities and resolve issues. Ensured effective issue resolution and continuous process improvement.

Client Management order fulfillment Process Improvement Reporting

Customer Service & Customer Success Intern

SABIC

Jan 2011 - Jan 2013 (2 years)

Supported customer service and success initiatives, assisting in managing client relationships and ensuring satisfaction through effective communication and problem-solving.

Customer Service Communication Problem Solving