Manpreet Singh

I am a dedicated customer support professional with a Bachelor of Science and over 1.5 years of experience in customer service and team leadership. My journey in the customer service industry has equipped me with the skills to resolve issues efficiently while maintaining a high level of customer satisfaction. I have consistently achieved a 95%+ customer satisfaction rating, demonstrating my commitment to delivering exceptional service.

In my role as a Customer Care Executive at Teleperformance, I managed over 50 daily customer inquiries through chat and email, achieving a remarkable 90% first-contact resolution rate. My experience as a Subject Matter Expert allowed me to lead a team of 10 representatives, where I focused on training and improving processes, resulting in a 20% increase in efficiency. I take pride in my ability to guide teams towards achieving their targets while fostering a positive work environment.