Yahya Khan
@yahyakhan
Senior customer service professional driving customer satisfaction and team performance.
IndiaWhat I'm looking for
I am a senior customer service executive with hands-on experience resolving complex customer issues across voice, email, and chat channels, and mentoring teams to deliver high-quality support. I consistently improved resolution times and customer satisfaction while implementing service protocols that streamlined responses.
At Concentrix I earned six Employee of the Month awards over 15 months, and currently I manage and coach representatives at Firstsource, focusing on problem solving, empathy, and effective communication to boost team performance and client outcomes.
Experience
Work history, roles, and key accomplishments
Senior Customer Service Executive
Firstsource Solutions
Oct 2024 - Present (1 year 2 months)
Manage and mentor a team of customer service representatives, resolving complex customer issues across channels and improving service quality and customer satisfaction.
Customer Service Executive
Concentrix Service Pvt Ltd
Aug 2022 - Oct 2024 (2 years 2 months)
Handled customer inquiries and resolved issues across voice, email, and chat channels; implemented service protocols that streamlined responses and improved resolution times.
Education
Degrees, certifications, and relevant coursework
McNay Doon’s College
2nd PUC, Arts / Languages
2018 - 2019
Completed 2nd PUC studies focusing on English and regional languages and foundational customer psychology concepts for service roles.
Little Angels Public School
SSLC, General Secondary Education
2016 - 2017
Completed SSLC with emphasis on English grammar, comprehension, writing, and communication skills relevant to customer interactions.
Availability
Location
IndiaAuthorized to work in
Job categories
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