Open to opportunities

Sangita Mukherjee

@sangitamukherjee

Message

Dedicated customer service associate with strong analytical skills.

India

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills while providing opportunities for growth and development.

I am a dedicated professional with experience in customer service and sales, currently working as a Customer Service Associate at Teleperformance. My journey began at Tech Mahindra, where I honed my skills as a Customer Service Associate and later took on the role of acting Consultant SME. My commitment to excellence has driven me to consistently improve my technical and soft skills.

Throughout my career, I have demonstrated my ability to manage teams, handle objections, and retain customers effectively. I am passionate about contributing to the growth of my organization while also focusing on my personal development. My academic achievements, including a bronze medal in Bigyanaviksha and various scholarships, reflect my dedication to learning and excellence.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

Teleperformance

Currently working as a Customer Service Associate, focusing on delivering exceptional customer service and resolving inquiries efficiently.

MS Word MS Excel

Omni Sales Executive

Caratlane

Feb 2022 - Jan 2023 (11 months)

Worked as an Omni Sales Executive, engaging with customers across multiple channels to drive sales and enhance customer experience.

MS Word MS Excel

Customer Service Associate

Tech Mahindra

May 2020 - Jan 2022 (1 year 8 months)

Worked as a Customer Service Associate, handling customer inquiries and providing support to enhance customer satisfaction. Developed skills in communication and problem-solving during this role.

MS Word MS Excel