Sangita Mukherjee
@sangitamukherjee
Dedicated customer service associate with strong analytical skills.
IndiaWhat I'm looking for
I am a dedicated professional with experience in customer service and sales, currently working as a Customer Service Associate at Teleperformance. My journey began at Tech Mahindra, where I honed my skills as a Customer Service Associate and later took on the role of acting Consultant SME. My commitment to excellence has driven me to consistently improve my technical and soft skills.
Throughout my career, I have demonstrated my ability to manage teams, handle objections, and retain customers effectively. I am passionate about contributing to the growth of my organization while also focusing on my personal development. My academic achievements, including a bronze medal in Bigyanaviksha and various scholarships, reflect my dedication to learning and excellence.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Teleperformance
Currently working as a Customer Service Associate, focusing on delivering exceptional customer service and resolving inquiries efficiently.
Omni Sales Executive
Caratlane
Feb 2022 - Jan 2023 (11 months)
Worked as an Omni Sales Executive, engaging with customers across multiple channels to drive sales and enhance customer experience.
Customer Service Associate
Tech Mahindra
May 2020 - Jan 2022 (1 year 8 months)
Worked as a Customer Service Associate, handling customer inquiries and providing support to enhance customer satisfaction. Developed skills in communication and problem-solving during this role.
Acting Consultant SME
Tech Mahindra
Apr 2021 - Sep 2021 (5 months)
Served as an Acting Consultant Subject Matter Expert, providing guidance and support to team members while ensuring quality service delivery.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Bachelor's Degree, General Studies
2017 - 2020
Grade: 56.00%
Graduated with a degree from IGNOU, focusing on various subjects that enhanced my knowledge and skills in my field of study.
Central Board of Secondary Education
Higher Secondary Certificate, Science
2011 - 2013
Grade: 84.8%
Completed my higher secondary education with a focus on academic excellence and achieving a high percentage.
West Bengal Board of Secondary Education
Secondary School Certificate, General Studies
2009 - 2011
Grade: 81.8%
Achieved a strong foundation in secondary education, focusing on various subjects and gaining essential skills.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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