Open to opportunities

Manish Kumar

@manishkumar8

Message

Accomplished Group Manager specializing in key accounts and customer success.

India

Message

What I'm looking for

I am looking for a role that fosters strong partnerships and drives growth.

I am an accomplished Group Manager with extensive experience in key account management and customer success. My career has been defined by my commitment to driving strategic initiatives that enhance client relationships and deliver measurable business outcomes. I have a proven track record of managing high-value accounts and leading cross-functional teams to exceed customer satisfaction and retention goals.

Throughout my career, I have honed my expertise in aligning technical solutions with client needs, particularly during my roles as a Strategic Consultant and Research Engineer at Microsoft. I am skilled in stakeholder engagement, strategic planning, and process optimization, with a deep understanding of technical support and operational excellence. I am now seeking to leverage this expertise as a Key Account Manager to foster strong partnerships, drive growth, and deliver exceptional customer value.

Experience

Work history, roles, and key accomplishments

Current

Group Manager

Current

Provouge Solutions India Pvt. Ltd.

Jul 2023 - Present (1 year 11 months)

Led the key accounts team to manage and nurture relationships with major clients, ensuring high levels of customer satisfaction and retention through tailored service solutions. Developed and implemented strategic plans to drive customer success, resulting in increased account growth and strengthened client loyalty.

Account Management Customer Success Relationship Building Strategic Planning Performance Metrics Client Engagement Team Leadership Data Analysis Stakeholder Engagement

Senior Manager

Brickredsys India Pvt. Ltd.

Sep 2021 - Jul 2023 (1 year 10 months)

Directed strategic account management for key clients, enhancing relationships and maximizing client retention and satisfaction. Led a customer success team, implementing initiatives that improved client engagement and fostered long-term business partnerships.

Account Management Customer Engagement Team Leadership Performance Metrics Strategic Planning Business Development Relationship Management Data Analysis Talent Acquisition

Strategic Consultant

Teczio Solutions Pvt. Ltd.

Nov 2017 - Aug 2021 (3 years 9 months)

Provided strategic consulting services to enhance client relationships and optimize account management processes. Focused on aligning technical solutions with client needs to drive business growth.

Strategic Consulting Account Management Business Strategy Relationship Building Technical Solutions Performance Analysis Customer Feedback Process Optimization Stakeholder Engagement

Manager - Technical Support

Adobe India Pvt. Ltd.

Mar 2010 - Oct 2017 (7 years 7 months)

Managed technical support operations, ensuring high-quality service delivery and customer satisfaction. Developed support strategies and trained teams to resolve client issues efficiently.

Technical Support Customer Service Team Management Service Delivery Training Performance Monitoring Customer Satisfaction Process Improvement Communication

Research Engineer

Microsoft

Dec 2006 - Mar 2010 (3 years 3 months)

Conducted research and development activities to support technical solutions and enhance product offerings. Collaborated with cross-functional teams to align engineering efforts with client requirements.