Open to opportunities

Vishal Singh

@vishalsingh19

Technical Account Manager and Customer Success leader driving enterprise retention and revenue growth across SaaS and CPaaS.

India

Message

What I'm looking for

I’m looking for a role where I can own enterprise customer outcomes end-to-end—leading QBR/MBR rhythms, preventing churn, expanding revenue, and partnering cross-functionally with product, sales, and engineering to deliver measurable impact.

I’m a Customer Success & Key Account Management professional with 6+ years of experience managing enterprise and mid-market accounts across SaaS, CPaaS, and industrial B2B sectors. I onboard, retain, and grow complex accounts by aligning product value to evolving client business objectives, delivering measurable outcomes like revenue expansion, reduced churn, and stronger executive relationships.

I lead QBRs and MBRs, monitor health indicators, and use usage and campaign insights to identify at-risk accounts early and execute targeted success plans. With a technical foundation and commercial acumen, I’m trusted to manage multi-stakeholder escalations, negotiate renewals and growth, and translate technical solutions into tangible business value—turning customers into long-term partners and maximizing lifetime account value.

Experience

Work history, roles, and key accomplishments

Lead – Technical Account Manager

Karix Mobile Pvt. Ltd.

Apr 2024 - Nov 2025 (1 year 7 months)

Owned end-to-end post-sales relationships for high-value enterprise CPaaS accounts, leading onboarding, adoption, renewals, and commercial expansion. Led QBRs/MBRs and proactively managed account health and escalations to improve retention and reduce churn risk.

Technical Account Management & Customer Success Churn Prevention Renewal Management

Business Development Executive

LeadSquared

Dec 2022 - Apr 2024 (1 year 4 months)

Built and nurtured relationships with C-suite and VP-level stakeholders to identify, qualify, and progress enterprise SaaS opportunities. Negotiated and closed high-value contracts and expanded existing accounts through disciplined account reviews, value-based conversations, and upsell/cross-sell initiatives.

SaaS Business Development Lead Qualification Stakeholder Management Contract Negotiation Upselling Competitive Analysis

Sales Engineer

Hydropure Systems Pvt. Ltd.

Sep 2017 - Dec 2020 (3 years 3 months)

Managed the full commercial lifecycle for industrial B2B accounts, from needs assessment and technical scoping to proposal, negotiation, and long-term account management. Delivered major wins, including a ₹3 Cr strategic account contract and a ₹1.5 Cr competitive retention and expansion win via tailored solution positioning and multi-stakeholder deal execution.

Scoping Proposal Development Strategic Account Management Negotiation Stakeholder Engagement