Open to opportunities

VANDANA BENIWAL

@vandanabeniwal

Message

Customer Success and Pre-Sales leader driving IoT & SaaS revenue growth through strategic accounts.

India

Message

What I'm looking for

I seek a leadership role where I can drive customer retention and revenue growth through consultative pre-sales, automation, and cross-functional collaboration.

I am a customer-success driven pre-sales and account management leader with 11+ years delivering IoT and SaaS solutions, scaling portfolios, and driving revenue via upsell, cross-sell and automation. I have led cross-functional teams, managed large enterprise and government client engagements, and closed high-value contracts through consultative solution design.

My work includes growing renewal revenue, automating renewal and activation workflows to eliminate manual effort, and delivering 25+ product and process enhancements informed by customer insights. I mentor teams, partner with product and tech functions, and focus on adoption, retention and scalable go-to-market models.

Experience

Work history, roles, and key accomplishments

Current

Assistant General Manager

Current

Watsoo Express Pvt. Ltd.

Jul 2024 - Present (1 year 3 months)

Scaled renewal revenue from ₹25L to ₹1Cr+ and built a 75K+ retained device base with 70% renewal rate; projected ₹15Cr recurring revenue for 2025 through pricing correction, reactivation and automation. Led pre-sales and account management for IoT + SaaS solutions, managed a ₹25Cr+ portfolio and mentored a 15+ cross-functional team.

Account Management Customer Success Pre Sales IoT SaaS Revenue Growth Automation)Team Leadership Automation

Assistant General Manager

LocoNav India Pvt. Ltd.

Jan 2018 - May 2024 (6 years 4 months)

Managed end-to-end customer success and account management, driving upsell/cross-sell to grow revenue across 500+ SMB and enterprise clients and migrating 100+ SMBs to white-labeled solutions. Led product integrations and automated renewal workflows, eliminating manual efforts and improving TAT.

Customer Success Strategic Partnerships Account Management Telematics SaaS Auto Renew Product Enhancement

Senior Executive

Bharti Airtel Ltd.

Jul 2015 - Aug 2017 (2 years 1 month)

Managed the Escalation Department resolving client concerns for 50+ key accounts and handled high-priority social media escalations for senior leadership, improving response times and customer satisfaction.

Escalation Management Customer Support Social Media Response CRM

Process Associate

Inter Globe Aviation Pvt. Ltd.

May 2014 - Jun 2015 (1 year 1 month)

Managed corporate travel bookings and fare optimizations for business clients, contributing to revenue through upsell and ensuring high service standards via coordination with internal teams.

Corporate Travel Ticketing Client Servicing Upselling Coordination