Open to opportunities

John Immanuel Raj

@johnimmanuelraj

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Experienced Support Account Manager with a focus on customer success.

India

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What I'm looking for

I am looking for a management role that values leadership and customer success.

With over 16 years of experience in account management, I have developed a robust skill set in strategic planning, technical analytics, and team management. My journey has been marked by a commitment to customer success, where I leverage my leadership and communication skills to foster strong relationships and drive organizational success.

Currently serving as a Support Account Manager at NetApp Inc, I utilize my technical expertise and risk management skills to ensure customers derive maximum value from their solutions. My proactive approach includes conducting business reviews and delivering tailored recommendations, all while managing a team of analysts to enhance performance and service delivery.

Throughout my career, I have consistently focused on building customer-centric strategies that prioritize satisfaction and stability. I am now seeking a management position where I can further apply my skills to lead teams and contribute to the success of an organization.

Experience

Work history, roles, and key accomplishments

Current

Support Account Manager

Current

NetApp Inc

Aug 2016 - Present (8 years 10 months)

As a Support Account Manager, I leverage my technical expertise and risk management skills to build strong customer relationships and provide exceptional support. I focus on helping customers derive maximum value from their NetApp solutions through strategic planning and best practices.

Account Management Risk Management Customer Success Management Technical Support Strategic Planning Team Management Communication Problem Solving Analytics Microsoft Office

Technical Solutions Consultant

Hewlett Packard Enterprise

Feb 2012 - Jul 2016 (4 years 5 months)

As a Technical Solutions Consultant, I provided expert guidance and support for HPE Server portfolio, focusing on customer satisfaction and delivering tailored technical solutions. I managed escalations and ensured the team's performance met KPIs.

Technical Consulting Customer Relationship Management Escalation Management Performance Tracking Team Leadership Problem Solving Communication Customer Satisfaction Technical Solutions

Client Tech Support Associate

Dell Inc

Jun 2010 - Oct 2011 (1 year 4 months)

In my role as a Client Tech Support Associate, I provided technical support to clients, addressing their issues and ensuring a high level of customer satisfaction through effective problem resolution.

Technical Support Customer Service Problem Solving Communication Troubleshooting Team Collaboration Time Management Documentation Microsoft Office

Operations Specialist

Microsoft Inc

Dec 2008 - Dec 2009 (1 year)

As an Operations Specialist, I was responsible for managing operational processes and ensuring efficient service delivery. My role involved coordinating between teams and optimizing workflows to enhance productivity.

Operations Management Process Optimization Team Coordination Workflow Management Communication Problem Solving Customer Service Microsoft Office Time Management Reporting

Senior Tech Support Expert

Dell Inc

Oct 2008 - Nov 2008 (1 month)

In my role as a Senior Tech Support Expert, I provided advanced technical support and resolved complex issues for clients, ensuring high levels of customer satisfaction and service quality.

Technical Support Customer Service Problem Solving Communication Troubleshooting Team Leadership Client Services Documentation Microsoft Office Time Management

Education

Degrees, certifications, and relevant coursework

Karnataka State Open University

Master of Science, Environmental Science

As a Support Account Manager, I leverage my technical expertise and risk management skills to build strong customer relationships and provide exceptional support.

St Joseph's College of Arts and Science

Bachelor of Science, Environmental Science

Utilize expertise, analytics, and tools to consult and share deliverables that proactively mitigate risks to ensure stability of the NetApp Solution for customers.