Mandy johl

I am an experienced healthcare and operations professional with 15+ years supporting workflow optimization, documentation management, and cross-functional coordination in large healthcare and real estate environments.

As an Operations Specialist at Blue Shield of California, I served as a subject matter expert for workflow processes, identified inefficiencies, developed documentation and policies, and supported cross-departmental initiatives and reporting projects. In real estate, I coordinated residential transactions end-to-end, managed compliance timelines, and communicated with clients and stakeholders to ensure smooth closings.

I bring a detail-oriented, dependable approach with strengths in process improvement, records management, scheduling, and stakeholder communication. I prioritize tasks effectively in fast-paced settings and focus on delivering consistent, compliant results.