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Saily Coutrier

@sailycoutrier

I manage high-volume operations, documentation, and client service workflows.

United States
Message

What I'm looking for

I'm looking for an operations or client services role where I can manage high-volume workflows, maintain accurate documentation, coordinate across teams, and provide responsive support to clients or patients.

I've supported fast-moving operations across Duke University Hospital, Wells Fargo, Movement Mortgage, and Alcova Mortgage. My work centers on keeping documentation accurate, coordinating stakeholders, and resolving client needs efficiently.

At Movement Mortgage, I managed 40+ mortgage loans at once, coordinating borrowers, underwriters, agents, attorneys, and insurance providers to meet closing deadlines. I bring fluent Spanish communication, strong Excel skills, and experience handling confidential, time-sensitive records.

Experience

Work history, roles, and key accomplishments

Duke University Hospital logoDH
Current

Certified Nursing Assistant & Health Unit Coordinator

Nov 2024 - Present (1 year 10 months)

Coordinate communication and administrative workflows among nursing staff, providers, patients, and multidisciplinary teams in a fast-paced hospital environment. Maintain accurate electronic documentation while handling confidential information and multiple time-sensitive priorities.

Education

Degrees, certifications, and relevant coursework

AS

Apex High School

High School Diploma, General Studies

Earned a High School Diploma from Apex High School in 2015.

Tech stack

Software and tools used professionally

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