Tamika Jones

I am an operations and client relations professional with more than five years supporting high-volume workflows across customer support, real estate, healthcare staffing, and eCommerce. I focus on accurate documentation, stakeholder coordination, and meeting deadlines to ensure seamless transactions and strong client outcomes.

In operations roles I have used ATS, Jira, Monday.com, and CRM systems to track tasks, monitor KPIs, and produce detailed reports that drive visibility and compliance. I routinely identify process trends to optimize workflows and improve turnaround times.

As a transaction coordinator and real estate professional I managed contracts from execution through closing, coordinated multiple stakeholders including lenders and title companies, and maintained organized files to meet contingencies and regulatory requirements. In customer support and leadership positions I coached teams, handled escalations, and met productivity and quality metrics across phone, chat, and digital channels.

I bring a blend of hands-on transaction experience and operations management skills, with a commitment to accuracy, clear communication, and process improvement. I am ready to contribute to teams that value operational rigor, cross-functional collaboration, and measurable performance gains.