Maria Hernandez

I am a senior operations and administrative professional with over 12 years of experience supporting healthcare operations, insurance authorizations, billing coordination, intake, scheduling, and customer service. Throughout my career, I have consistently taken on high-responsibility roles, often learning systems and processes independently and managing entire workflows without formal training or additional support.

My background includes overseeing surgical coordination, managing prior authorizations, verifying insurance eligibility, maintaining compliance documentation, and serving as a primary point of contact for patients, providers, insurers, and internal teams. I have extensive experience handling complex cases, time-sensitive approvals, and high-volume workloads while maintaining accuracy, organization, and professionalism.

In addition to healthcare operations, I bring strong transferable skills applicable to operations coordination, HR and benefits support, intake and case coordination, billing and receivables support, customer success, and administrative leadership. I am highly skilled in multitasking, problem-solving, data tracking, documentation, and clear communication across diverse populations, including individuals with disabilities, language barriers, and limited support systems.

I am comfortable working remotely and independently, managing priorities, meeting deadlines, and adapting quickly to new tools and technologies. I take pride in being dependable, detail-oriented, and proactive, and I am motivated by roles that value accountability, efficiency, and continuous improvement.

I am seeking remote or hybrid opportunities where my experience in operations, coordination, and administrative support can contribute to organized, efficient, and people-focused teams. My career interests include operations management, utilization or authorization support, intake coordination, HR/benefits support, billing support, customer success, and other administrative roles that value experience and results.