MSManasi Sharma
@manasisharma
Business Operations Specialist focused on efficiency and process optimization.
ZimbabweWhat I'm looking for
I am a Business Operations Specialist with a proven track record of enhancing operational efficiency and driving process improvements. At Anits Advertising & Marketing, I successfully increased operational efficiency by 25% through automation, saving significant time in manual processes. My initiatives in implementing a complaint data management system led to a 30% reduction in technician response time, significantly improving service quality and customer satisfaction.
Previously, as a Service Analyst at JLR, I boosted procurement process efficiency by 40% and enhanced overall operational efficiency by 70% by integrating industry best practices. My experience in optimizing service delivery processes and aligning them with organizational goals has fostered a culture of continuous improvement. I am passionate about leveraging data analysis and visualization to support decision-making and drive business success.
Experience
Work history, roles, and key accomplishments
Business Operations Specialist
Anits Advertising & Marketing
Jul 2024 - Present (11 months)
Increased operational efficiency by 25% through automation of income & expense tracking and bill entry systems. Implemented a complaint data management system that reduced technician response time by 30%, enhancing service quality. Developed automated monthly financial reports, improving transparency for management.
Service Analyst, Procurement
JLR
Oct 2023 - Jul 2024 (9 months)
Boosted procurement process efficiency by 40% through refined templates and SOPs. Enhanced operational efficiency by 70% by integrating best practices. Strengthened compliance with industry standards through collaboration with cross-functional teams.
Service Analyst, Custom
JLR
Jan 2022 - Oct 2023 (1 year 9 months)
Optimized service delivery processes, achieving a 50% improvement in alignment with organizational objectives. Streamlined technical processes, reducing disruptions by 30% and enhancing service quality through stakeholder engagement.
Data Management Associate
Bitwise
May 2021 - Oct 2021 (5 months)
Increased data accuracy by 70% through strategic database management. Monitored operational improvements, resulting in a 30% boost in efficiency. Enhanced customer outreach accuracy through robust data management practices.
Co-Founder, Operations Optimization
Tiffin Mausi
Apr 2018 - Jul 2019 (1 year 3 months)
Generated ₹4.5 Lakhs in revenue by streamlining operations and optimizing distribution strategies. Increased customer base by 40% through targeted marketing initiatives. Achieved a 20% reduction in supplier costs by negotiating contracts effectively.
Education
Degrees, certifications, and relevant coursework
SUSavitri Phule Pune University
Bachelor of Business Administration, Business Administration
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
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