Open to opportunities

Amit k Panjwani

@amitkpanjwani

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Operations analyst specializing in Power BI and data-driven process improvement.

India

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What I'm looking for

I seek a data-driven role where I can build BI solutions and predictive analytics to improve operations, drive customer retention, and collaborate across teams for measurable efficiency gains.

I am a results-driven operations analyst and manager with strong expertise in Power BI, data analysis, dashboard development, and operational reporting. I have led analytics and data science initiatives to improve loan portfolio monitoring, reduce turnaround times, and drive customer retention while ensuring compliance with internal policies and RBI regulations.

Throughout my career I have implemented data-backed process improvements that increased efficiency by 20% and reduced TAT by 30%, maintained 95%+ customer satisfaction, and built predictive models to identify risks and growth opportunities. I collaborate effectively with cross-functional teams, lead stakeholder communication, and focus on actionable insights that improve business performance.

Experience

Work history, roles, and key accomplishments

Operations & Service Manager

Bajaj Finance Ltd

Jul 2017 - Dec 2024 (7 years 5 months)

Designed Power BI dashboards and led operational reporting and risk analysis that improved efficiency by 20% and reduced turnaround time by 30%, while maintaining 95%+ customer satisfaction.

Power BI Data Analysis SQL Python Process Optimization Dashboard Development Risk Analysis

Experience Consultant

Samsung India Electronics Pvt. Ltd

Jul 2016 - May 2017 (10 months)

Delivered in-store customer experiences and product demonstrations, consistently met sales targets through upselling and provided customer feedback insights to improve service delivery.

Customer Engagement Sales Product Demonstrations Customer Feedback Analysis Visual Merchandising Communication

Personal Banker

HDFC Bank

Mar 2016 - Jul 2016 (4 months)

Managed a portfolio of 300+ clients, grew portfolio by 25% and achieved 120% of monthly CASA and credit card sales targets while maintaining 100% KYC compliance.

Retail Banking Portfolio Management Cross Selling KYC Customer Relationship Management