Open to opportunities

Shivashankar Muthu

@shivashankarmuthu

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Business Analyst with expertise in data analysis and visualization.

India

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What I'm looking for

I am looking for a role that fosters growth, values data-driven decision-making, and encourages collaboration.

I am a Business Analyst with over three years of experience in data analysis, visualization, and reporting. My journey has been marked by a proven ability to leverage data insights to drive operational improvements and enhance business performance. I have successfully completed Deloitte's Data Analytics Simulation, which honed my skills in data-driven decision-making.

At METRORIDE INDIA, I analyzed operational data to identify trends in ridership and fleet utilization, leading to significant improvements in fleet efficiency and service performance. My role involved developing interactive dashboards using Tableau and conducting root-cause analyses to reduce service disruptions. I take pride in my ability to communicate key performance metrics effectively to stakeholders, ensuring that data-driven insights translate into actionable strategies.

Throughout my career, I have demonstrated a commitment to optimizing resource allocation and enhancing customer experience. My experience spans various roles, including Operations Manager and IT System Administrator, where I have led teams, managed projects, and implemented strategies that resulted in increased operational efficiency and productivity. I am passionate about using data to solve complex problems and drive organizational success.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

METRORIDE INDIA

Sep 2022 - Present (2 years 9 months)

As a Business Analyst, I analyzed operational data to identify trends in ridership and fleet utilization, leading to a 10% improvement in fleet efficiency. Developed interactive dashboards using Tableau and conducted root-cause analysis to reduce service disruptions by 5%. Collaborated with city teams to optimize routes and improve overall service performance by 8%.

Data Analysis Tableau SQL Data Visualization Forecasting Problem Solving Resource Allocation

Operations Specialist

METRORIDE INDIA

May 2020 - Sep 2022 (2 years 4 months)

In my role as Operations Specialist, I analyzed operational data to identify trends, contributing to a 5% increase in efficiency. Created dashboards for data-driven decision-making and collaborated with teams to optimize routes, achieving a 7% reduction in operational costs.

Data Analysis Dashboards SQL Root Cause Analysis Team Collaboration Customer Satisfaction

Operations Manager

LOCA RIDES

Sep 2019 - Sep 2020 (1 year)

As Operations Manager, I provided leadership to align organizational vision and foster a productive work environment. Collaborated with the board to set strategic goals, executed marketing campaigns, and achieved a 15% increase in lead generation.

Leadership Strategic Planning Marketing Campaigns Team Management Brand Awareness Communication Project Management Collaboration Problem Solving

Operations Manager

SHOWERMYCAR

May 2016 - Oct 2019 (3 years 5 months)

Managed resource allocation and recruitment leads, optimizing project completion and driving a 10% increase in productivity. Oversaw contractor management and provided mentoring to enhance team performance.

Resource Management Project Planning Productivity Team Leadership Contractor Management Performance Reviews KPI Tracking Mentoring Process Optimization Problem Solving

IT System Administrator

RUNNR

Apr 2015 - May 2016 (1 year 1 month)

Managed infrastructure and device management, ensuring optimal performance and system stability. Led a team in migrating to a cloud-based platform, reducing downtime by 50% and providing technical support to over 1,000 users.

Infrastructure Management Device Management Technical Support Team Leadership User Training Vendor Management Problem Solving

Senior Analyst

HCL TECHNOLOGIES

Nov 2014 - Apr 2015 (5 months)

Managed infrastructure and device management, ensuring optimal performance and customer satisfaction. Provided end-to-end technical support and analyzed operational strategies to enhance company growth.

Infrastructure Management Technical Support Customer Satisfaction Vendor Management Performance Analysis Problem Solving Team Collaboration Service Delivery

IT Helpdesk Engineer

TULIP TELECOM

Jun 2011 - Oct 2014 (3 years 4 months)

Served as the primary contact for the help desk, ensuring efficient service delivery and exceeding performance targets. Coordinated end-user training and maintained logs for knowledge sharing.

Customer Service Performance Targeting User Training Service Delivery Communication Technical Support

Education

Degrees, certifications, and relevant coursework

BNM Institute of Technology

Bachelor of Engineering, Computer Science

2007 - 2011

Completed a Bachelor of Engineering in Computer Science, focusing on software development, algorithms, and data structures. Gained practical experience through projects and internships, enhancing technical skills and problem-solving abilities.

RJS Polytechnic

Diploma, Computer Science

2004 - 2006

Pursued a Diploma in Computer Science, covering essential topics such as programming, database management, and networking. Engaged in hands-on projects that provided practical experience in the field.

Little Flower English High School

SSLC, General Education

1997 - 2002

Completed Secondary School Leaving Certificate (SSLC), focusing on foundational subjects including mathematics, science, and languages. Developed critical thinking and communication skills during this formative education period.