Open to opportunities

Nikitha m

@nikitham

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Operations Analyst and client solutions professional who delivers data-driven process improvements.

India

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What I'm looking for

I’m looking to leverage my operations and analytics experience in roles focused on business growth, operational excellence, and client success—where I can own process improvements, stakeholder alignment, and impactful reporting with Power BI, SQL, and Excel.

I’m a results-driven Operations & Business Analyst with 5 years of experience managing end-to-end operations, driving process improvements, and delivering data-driven insights across B2B SaaS and Edtech environments.

I’ve increased operational efficiency by 15–25% through workflow optimization, requirement gathering, and cross-functional collaboration—while maintaining strong SLA & KPI performance for teams and enterprise clients.

In my recent role, I owned client onboarding and implementation projects end-to-end, acted as the primary liaison to ensure zero missed requirements, and improved incident resolution time by 15% using structured escalation workflows.

I’m especially strong in reporting and analytics, building and maintaining Power BI dashboards and using SQL and Advanced Excel to identify bottlenecks, automate manual reporting, and support data-driven decision making, including a 20% reporting efficiency improvement.

Experience

Work history, roles, and key accomplishments

Data Analyst Intern

AI Variant

Jan 2024 - Jan 2025 (1 year)

Cleaned and transformed datasets using SQL and Excel, improving data accuracy by 30% for executive reporting. Built Power BI drill-down dashboards and automated manual reporting, reducing analyst workload by 40%.

SQL Data Cleaning data transformation Power BI Advanced Excel Data Visualization Automation