Makiah Hopkins

Provided exceptional customer service to patients and their families, addressing inquiries, resolving issues, and ensuring a positive experience. Managed a high volume of incoming calls in a fast-paced environment, consistently meeting or exceeding call handling metrics.

Answered inbound calls and responded to customer inquiries in a timely, professional, and courteous manner. Provided accurate information regarding insurance benefits, claims status, provider networks, and coverage.

Handled inbound calls, customer inquiries, answered questions, and resolved problems in a timely manner. Maintained a high level of professionalism while assisting customers.

Increased sales and revenue within the wireless ecosystem, including electronics, mobile phones, accessories, and digital services. Activated prepaid phones and assisted customers with mobile phone problems.

Maintained and provided technical/software support for customers. Assessed customers’ support needs upon arrival, then provided solutions or referred them to other team members.

Presented, promoted, and sold products and services using effective knowledge to existing and prospective customers. Met and exceeded sales targets and performance goals.

Maintained and provided technical/software support for customers. Assessed customers’ support needs and provided solutions or referred them to other team members.

Interacted by phone with golfers in a friendly and helpful manner. Followed reservation protocols on every call to ensure smooth booking processes.

Managed liquor orders, stocking, and inventory records. Scheduled and conducted new hire trainings, ensuring proper bar operations.

Assisted residents unable to register online by scheduling COVID-19 vaccination appointments over the phone. Received inbound calls through a computer system to facilitate appointment bookings.

Added new inventory to the online website, identified and priced new items. Uploaded files and documents to the computer system, and pictured new items for online display.

Sorted packages into delivery routes and organized/staged delivery routes. Problem-solved issues and oversaw workers during the staging process.

Assisted the driver in the delivery of packages. Ensured timely and accurate package distribution.

Responsible for opening and closing tasks, performing in high-traffic, high-pressure environments. Maintained professionalism and proper etiquette while providing excellent service and recommendations to guests.

Cleaned and sanitized the classroom, oversaw activities and lesson plans for children. Developed lesson plans, activities, and crafts, and interacted with children.

Checked-in and checked-out children attending the nursery, cleaned and sanitized the nursery. Oversaw activities for nursery children and prepared/cooked food for them.

Organized store shelves, stocked and rotated merchandise. Greeted customers, rang up purchases, and answered questions while explaining policies.

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills in communication, problem-solving, and critical thinking.