Latayveya Carpenter

Managed sensitive member information while ensuring compliance with HIPAA regulations. Assisted members with Medicare insurance adjustments and scheduled necessary appointments. Processed payments and cancellations efficiently, enhancing member understanding of benefits.

Resolved customer inquiries across multiple channels including phone, email, and social media. Updated client records and escalated complex issues to supervisors, contributing to improved customer service protocols.

Handled inbound calls to provide roadside assistance information and facilitated communication between insurance providers and customers. Led a team of agents and managed customer relations by resolving grievances effectively.

Transitioned from a floater to a lead teacher, guiding and educating toddlers using a structured curriculum. Enhanced leadership skills and implemented educational strategies to foster a nurturing learning environment.

Managed incoming calls and provided information to prospective clients regarding daycare services. Maintained a welcoming front-office environment for visitors and ensured accurate message transcription.

Managed guest relations and assisted in maintaining efficient restaurant operations. Responded promptly to guest inquiries, ensuring a high level of service and satisfaction.

Ensured merchandise presentation met company standards and maintained store readiness by organizing inventory. Assisted in creating a pleasant shopping environment.

Provided childcare and maintained a clean home environment. Engaged children in educational activities tailored to their developmental stages.

Completed high school education with a focus on foundational academic skills.