SGStephanie Genao
@stephaniegenao
Bilingual customer service expert with strong Microsoft Office skills.
United StatesWhat I'm looking for
I am a dedicated customer service professional with extensive experience in various roles, including as a Medical Front Desk Representative at Allervie Health. My journey has equipped me with the skills to provide exceptional service, maintain a positive attitude, and effectively communicate with diverse clientele. I pride myself on my ability to adapt and thrive in fast-paced environments.
Throughout my career, I have honed my abilities in customer service, sales, and merchandising across multiple industries. From assisting children as a Child Care Assistant to managing customer inquiries in a call center, I have consistently demonstrated my commitment to helping others and ensuring their satisfaction. My bilingual skills in English and Spanish allow me to connect with a broader audience, enhancing the customer experience.
Experience
Work history, roles, and key accomplishments
Medical Front Desk Representative
Allervie Health
Dec 2023 - Present (1 year 7 months)
Currently serving as a Medical Front Desk Representative, managing patient inquiries and appointments. Responsible for maintaining an organized and efficient front office environment.
Child Care Assistant
Champions
Feb 2023 - Present (2 years 5 months)
Provided assistance in childcare, focusing on the development of children's skills. Engaged in various activities to support the well-being and growth of children.
Call Center/Customer Service
Turbo Tax
Dec 2022 - Present (2 years 7 months)
Handled customer inquiries and provided support in a call center environment. Assisted clients with tax-related questions and technical issues.
Customer Service Associate
Fairfield Inn & Suites
Jul 2022 - Present (3 years)
Provided excellent customer service and supported sales initiatives. Assisted guests with their needs and ensured a positive experience.
Merchandiser/Warehouse
American Eagle Distribution Center
Jul 2021 - Present (4 years)
Performed merchandising duties, including lifting and moving boxes, and scanning items. Contributed to the efficient operation of the warehouse.
Retail Sales Associate/Customer Service
Retro Fitness Gym
Sep 2020 - Present (4 years 10 months)
Engaged in retail sales and provided customer service to gym members. Assisted customers with product information and applied discounts.
Team Member/Customer Service
Inday
Nov 2019 - Present (5 years 8 months)
Maintained a clean work area and assisted customers with their needs. Supported sales activities and ensured a positive customer experience.
Cashier/Customer Service
Fine Fare Supermarket
May 2017 - Present (8 years 2 months)
Provided customer service and operated as a cashier. Handled cash transactions and ensured accuracy in sales.
Education
Degrees, certifications, and relevant coursework
KCKingsborough Community College
Associate in Business of fashion, Business of Fashion
Completed an Associate degree in Business of Fashion, gaining foundational knowledge in the fashion industry. Developed skills relevant to business operations within the fashion sector.
Discovery High School
High school diploma, N/A
Obtained a high school diploma, completing general education requirements. Developed fundamental academic skills and prepared for further education.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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