Myra Dews
@myradews
Customer service professional with 10+ years in healthcare and administrative support.
What I'm looking for
I am a friendly, dependable customer service professional with over 10 years' experience supporting healthcare organizations, administrative teams, and early childhood environments. I specialize in member support, medical records processing, and remote customer service roles.
I have a proven record of working independently to meet deadlines in remote settings, conducting outreach to members and providers, and delivering high-quality client service in banking and medical contexts. My hands-on experience includes administrative support, reception, and classroom assistance.
I am completing an Associate Degree in Health Science and remain committed to organized, compassionate work that helps others and improves operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
ResultsCX
Aug 2023 - Present (2 years 1 month)
Assist members with preventative health screening services and benefits, and conduct welcome calls to new members to explain insurance plans and enrollment details.
Customer Service Representative
Ciox Health
Feb 2022 - Jan 2023 (11 months)
Contacted healthcare providers to obtain medical records for insurance purposes and worked independently to meet remote deadlines and quality targets.
Administrator
Rhino Medical
Nov 2021 - Feb 2022 (3 months)
Handled administrative tasks and provided front-office support to staff and patients, improving office organization and patient intake efficiency.
Customer Service Representative
BB&T Bank
Mar 2020 - Nov 2021 (1 year 8 months)
Delivered client service by handling financial transactions and account inquiries, maintaining accuracy and customer satisfaction in branch operations.
Teacher Assistant
Kids World of Eden
Sep 2019 - Mar 2020 (6 months)
Supported classroom teachers and cared for children in an early learning environment, assisting with activities and classroom management.
Buyer
JTI
Aug 2015 - Nov 2016 (1 year 3 months)
Purchased tobacco products from local farmers and managed labeling and inventory processes to ensure accurate stock tracking.
Secretary / Receptionist
High School Library
Aug 2006 - Jun 2009 (2 years 10 months)
Answered calls, managed the library desk, and checked out books to students and teachers while maintaining library records and organization.
Education
Degrees, certifications, and relevant coursework
Ultimate Medical Academy
Associate Degree, Health Science
2023 -
Pursuing an Associate Degree in Health Science with coursework focused on allied health topics and medical administrative skills.
Rockingham Community College
Some College, Early Childhood Education
2011 - 2011
Completed some college coursework in Early Childhood Education focusing on foundational child development and classroom support practices.
High School Diploma or GED
High School Diploma or GED, General Education
2006 - 2009
Activities and societies: Library services, reception
Completed secondary education and performed library secretary/reception duties while enrolled.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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