Maidah Azam
@maidahazam
Customer support and sales professional skilled in CRM, SEO writing, and client acquisition.
PakistanWhat I'm looking for
I am a customer-focused sales and support professional with experience as a Customer Support Executive at IBEX Global Solutions and roles in sales, logistics coordination, and freelance SEO writing. I consistently manage high call volumes, maintain strong performance metrics (PCS 4.98/5.00), train new hires, and close client contracts while producing SEO-driven content that drives traffic.
My background includes data-driven client acquisition, logistics coordination, and virtual assistant/data analysis work where I improved conversion rates and retention using segmentation and clustering. I bring strong communication, attention to detail, CRM familiarity, and a creative problem-solving approach to improve customer experience and business outcomes.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
IBEX Global Solutions
Oct 2024 - Present (11 months)
Handle 100+ inbound customer calls daily and maintained PCS 4.98/5.00 while serving as an SME and trainer to new hires, improving onboarding and operational performance.
Sales Associate & Client Acquisition
North American Staffing Services
Jan 2024 - Present (1 year 8 months)
Managed inbound/outbound calls, qualified leads, negotiated and closed contracts, and produced daily reports to drive client acquisition and staffing placements.
Freelance Writer
Fiverr / Upwork
Aug 2021 - Present (4 years 1 month)
Produced SEO-driven articles and content to drive site traffic and revenue, ensuring keyword optimization, factual accuracy, and timely delivery for diverse clients.
Customer Support & Coordinator
TransFast Logistics
Jun 2023 - Nov 2023 (5 months)
Arranged vehicle transportation bookings, negotiated rates between drivers and clients, and optimised logistics to ensure timely, satisfactory service delivery.
Virtual Assistant / Data Analyst
Tampa Bay Times
Jan 2023 - Apr 2023 (3 months)
Developed customer segmentation and implemented algorithms that increased conversion rate by 10% and improved retention through personalized recommendations and emails.
Education
Degrees, certifications, and relevant coursework
VPVirtual University of Pakistan
Bachelor of Science, Mass Communications
2023 -
Pursuing a Bachelor of Science in Mass Communications at Virtual University since August 2023.
Punjab Group of Colleges
Pre-Medical (FSc), Pre-Medical (FSc)
Completed Pre-Medical (FSc) studies at Punjab Group of Colleges.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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