Open to opportunities

Muhammad Haris awan

@muhammadharisawan

Message

Customer-focused sales and support professional with strong relationship-building and CRM skills.

Pakistan

Message

What I'm looking for

I seek a customer-centric role where I can leverage sales and support skills, grow in logistics or account management, and contribute to a collaborative, performance-driven team.

I am a results-driven sales and customer support professional with over two years of hands-on experience in retail and logistics. I consistently exceed targets, resolve complex customer issues, and maintain a customer-first approach while using CRM and POS systems effectively.

At Transpect, I identified and pursued new sales opportunities in the trucking and logistics sector, negotiated rates, coordinated with dispatch, tracked shipments, and built lasting client and carrier relationships that supported team goals.

In my current role supporting Walmart customers at Ibex, I handle inbound calls, troubleshoot order and delivery issues, maintain up-to-date product knowledge, and meet performance metrics for call quality and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Ibex

Sep 2024 - Present (1 year 6 months)

Handle inbound customer calls for Walmart, resolving inquiries on orders, returns and payments while meeting quality and resolution metrics and collaborating with internal teams on escalations.

Customer Service Troubleshooting Order Management Escalation Management MS Word MS Excel Customer Satisfaction

Senior Sales Associate

Transpect

Dec 2022 - Sep 2024 (1 year 9 months)

Generated new business and managed carrier relationships in trucking and logistics, negotiating rates and contracts while meeting team sales targets and improving on-time delivery coordination.