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Muhammad Mohsin ShahidMS
Open to opportunities

Muhammad Mohsin Shahid

@muhammadmohsinshahid

Customer service and sales professional with experience in customer support, cold calling, lead generation, and relationship management.

Pakistan
Message

What I'm looking for

I'm seeking a challenging Sales or Customer Service role where I can use communication, customer relationship, and problem-solving skills to deliver exceptional experiences, achieve sales targets, build lasting client relationships, and support business growth.

I've supported sales growth at Decode Digital by generating new leads and building strong relationships with existing clients to help meet sales targets.

At E-Growth Solutions, I led a sales team toward exceeding targets through guidance, training, and motivation.

I'm currently a Customer Support Executive at IBEX, assisting customers with inquiries and resolving issues efficiently while maintaining high customer satisfaction through effective communication.

With a BS in Economics from the University of Education, I bring empathy, adaptability, multitasking, communication, time management, and problem-solving to customer-facing work.

Experience

Work history, roles, and key accomplishments

ibex logoIB

Customer Support Specialist

Jan 2025 - Aug 2026 (1 year 7 months)

Assist customer with inquiries and resolve issues efficiently.
Maintaing a high level of customer satisfaction through effective communication.

ES

Customer Support and Sales Manager

E Growth solutions

May 2024 - Oct 2024 (5 months)

Lead a high-performing sales team to achieve and exceed sales target, proving guidance, training and motivation to drive success

DD

Sales Support Representative

Decode Digital

Jan 2023 - May 2024 (1 year 4 months)

Generated new leads and built strong relationships with existing clients to drive sales growth and meet sales targets.

Education

Degrees, certifications, and relevant coursework

UE

University of Education

Bachelor of Science, Economics

Pursued a BS in Economics with a focus on customer support skills.

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