Azmeer choudhary
@azmeerchoudhary
Customer Service, Experience & Sales Strategist | Driving Retention & Revenue through Empathy, Data & AI.
What I'm looking for
6+ years driving retention & revenue across SaaS, telecom, and digital marketing.
I bridge technical support and strategic account management to deliver client journeys that boost retention ~15%+ and unlock upsell opportunities.
Currently at Motive, turning complex issues into growth opportunities using Zendesk & Salesforce. I transform customer feedback into product insights that matter.
Seeking a Customer Success or Sales leadership role where I can reduce churn, scale client relationships, and possibly mentor high-performing teams.
I'm looking for a Customer Success Manager, Senior Sales Executive or a similar role in a growth-focused organization. I bring:
· Strategic Growth – Expand accounts and slash churn.
· Team Mentorship – Build customer-centric problem solvers.
· Product Impact – Translate frontline insights into roadmap wins.
Experience
Work history, roles, and key accomplishments
As a Customer Experience Partner at Motive, I focus on delivering exceptional customer service and support, ensuring client satisfaction and fostering strong relationships.
Currently working as a Technical Support Specialist and Customer Experience Partner for the past year and 8 months. Provide technical assistance and enhance customer satisfaction.
In my role as a Social Media Marketing Specialist on Upwork, I developed and executed marketing strategies to enhance brand visibility and engagement across various platforms.
Surpassed sales quotas per week for DGS. Served as a sales representative for Spectrum, Cox, and Xfinity and 14 more providers.
Transcriptionist
Transdav
Feb 2018 - Jul 2021 (3 years 5 months)
As a Transcriptionist at Transdav, I provided accurate transcription and proofreading services, ensuring high-quality deliverables for clients.
Customer Service Specialist
IBEX | Global
Jan 2020 - May 2021 (1 year 4 months)
In my position as a Customer Service Specialist at IBEX, I handled customer inquiries and provided solutions, contributing to overall customer satisfaction and retention.
Customer Support Specialist
Mindbridge Private Limited
May 2017 - Jan 2020 (2 years 8 months)
As a Customer Support Specialist at Mindbridge, I provided technical assistance and support to customers, ensuring their issues were resolved promptly and effectively.
Order Taking Specialist
Tribe Consulting
Jan 2019 - Jul 2019 (6 months)
Worked as an order taking specialist and managed over 200 stores in North America for Papa John's. Managing heavy influx of calls and maintaining quality with perfection. It was the launch of Papa John's call support in Pakistan and I was the part of third batch that was hired after the launch.
Senior Sales Executive
Vector dynamix
Feb 2017 - Sep 2017 (7 months)
In my role as a Senior Sales Executive at Vector dynamix, I was responsible for driving sales growth and managing client relationships to achieve business objectives.
Education
Degrees, certifications, and relevant coursework
University of Sargodha
Bachelor of Engineering Technology, Mechanical Engineering
2018 - 2025
Pursuing a degree in Mechanical Engineering Technology, focusing on the principles and applications of mechanical engineering and technology.
University of the Punjab
Bachelor of Arts, Communication
2019 - 2020
Completed a Bachelor's degree in Arts with a focus on Communication, Journalism, and related programs, enhancing skills in media and communication.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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