Open to opportunities

Dania Arshad

@daniaarshad

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Customer service and recruitment professional skilled in multitasking and relationship-building.

Pakistan

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What I'm looking for

I seek a role where I can apply customer service, recruitment, and CRM skills in a collaborative environment that values growth, clear communication, and impact.

I am a dedicated customer service specialist and recruiter with hands-on experience in high-volume call environments, CRM management, and candidate sourcing. I have managed 200+ daily customer calls, assisted customers with auto-loan product questions, maintained accurate CRM records, and recruited candidates across multiple boroughs for educational roles.

I bring strong administrative capabilities, professional phone etiquette, SEO and content experience, and fluency in English, Urdu, and Punjabi. I thrive under pressure, pay close attention to detail, and aim to deliver superior customer experiences while supporting business goals and growth.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Canada Auto Experts

Apr 2022 - Jan 2025 (2 years 9 months)

Managed 200+ daily customer calls, qualified and assisted customers with auto loan product questions, and made recommendations to improve conversion and satisfaction. Maintained CRM records and supported reporting to streamline customer workflows.

Customer Support Data Entry Microsoft Excel Communication Time Management

Learner Engagement Executive

KBM Training and Recruitment

Apr 2021 - Feb 2022 (10 months)

Recruited and scheduled candidates across London boroughs for educational programs, handled candidate queries, and updated Zoho CRM to manage appointments and enrollment data. Improved candidate booking efficiency and follow-up processes.

Recruitment Candidate Sourcing Zoho Scheduling Communication Data Entry

Telesales Representative

Shark Technologies

Jun 2020 - Mar 2021 (9 months)

Handled international telesales campaigns for a USA market, achieving targets through outbound calls and customer engagement while updating CRM records. Drove conversions and supported campaign performance tracking.

Telesales Outbound Calling CRM Customer Engagement Communication Reporting

Content Writer

Freelance

May 2020 - Jul 2020 (2 months)

Produced content and metadata for videos, wrote descriptions with relevant keywords and tags, and created thumbnails to increase impressions, reach, and engagement. Applied SEO techniques to improve discoverability.

Content Writing SEO Keyword Research YouTube Optimization Copywriting Social Media