Mohid Abdullah

I am a recent graduate with hands-on experience in customer support, sales, and recruitment, driven to deliver exceptional client service and support organizational growth. My background includes exceeding performance targets in sales, ensuring compliance in audit operations, and facilitating smooth recruitment and onboarding processes.

• Sales Associate | Skyline Marketing Group
  Generated consistent revenue through outbound calls by presenting and closing digital marketing solutions. Achieved a monthly average of 110–120% of sales targets, while maintaining a client resolution rate of 95%+ through clear communication and needs-based selling.

• Customer Support Representative | Ibex (Walmart Campaign)
  Managed high-volume voice-based support (handling 60–80 calls daily) to resolve order and account inquiries. Maintained a first-call resolution rate above 90% and consistently met KPIs for customer satisfaction, efficiency, and quality compliance.

• Audit Expert | TEMU
  Reviewed and moderated over 1000 pieces of user-generated content daily, ensuring compliance with platform standards. Contributed to improving team accuracy rates to 98% by identifying policy gaps and escalating critical issues effectively.

• Recruitment & Onboarding Associate | Ibex
  Conducted 30–40 candidate screening calls weekly, scheduled interviews, and verified documentation for new hires. Supported onboarding by maintaining accurate records and ensuring 100% compliance with HR processes, directly improving new-hire readiness and retention rates.