Malik Hamid muhammad
@malikhamidmuhammad
Customer service and sales professional focused on solving customer issues fast and empathetically.
PakistanWhat I'm looking for
I’m a customer service representative who delivers professional support by managing high-volume customer queries and resolving escalations with empathy and efficiency. I focus on consistently maintaining service quality standards and hitting performance targets.
Previously, I worked in fleet flow logistics as a truck dispatch/sales executive, closing 5-10 active sales in a month while trying to meet monthly goals and maintaining the monthly KPI. I developed a practical, results-driven mindset around coordination and customer-facing outcomes.
In freelancing (2023–2024), I supported lead generation work with a dynamic team—building leads for LinkedIn and other platforms, including profile and web optimization, and supporting graphic designers. I bring a strong work ethic and a problem-solving approach, and I’m looking to grow in an organization that values hard work and responsibility.
Experience
Work history, roles, and key accomplishments
Customer service representative
Ibex
Mar 2025 - Present (1 year 4 months)
Delivered professional support by managing high-volume customer queries and resolving escalations with empathy and efficiency. Maintained service quality standards and achieved performance targets.
Lead generation
Freelancing
Jan 2023 - Jan 2024 (1 year)
Led lead generation work and collaborated with a dynamic team to build leads for LinkedIn and other platforms. Worked on profile and web optimization for graphic designers.
Truck dispatch/sales
Fleet Flow Logistics
Worked as a sales executive and participated in truck dispatch/sales activities. Closed 5–10 active sales per month while trying to meet monthly goals and maintain monthly KPIs.
Education
Degrees, certifications, and relevant coursework
The Muslim college
Intermediate
2022 - 2023
Grade: 892/1100
Completed Intermediate studies at The Muslim College, achieving a grade of 892/1100.
The school of sciences
Matriculation
2020 - 2021
Grade: 1080/1100
Completed Matric at The School of Sciences, achieving a grade of 1080/1100.
Availability
Location
PakistanAuthorized to work in
Job categories
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