Open to opportunities

Rehma Imran

@rehmaimran

Customer Support Specialist focused on empathetic, timely resolutions across social media, email, and digital platforms.

Pakistan

Message

What I'm looking for

I’m looking for a customer-first role where I can own inboxes and social queries, document issues, coordinate across teams, and improve resolution speed while working with clear processes and supportive stakeholders.

I’m a customer-facing professional with 2+ years of experience managing client inquiries across social media, email, and digital platforms. I’m known for delivering timely resolutions while staying empathetic, organized, and clear in communication.

In my recent role as a Customer Support Specialist, I served as the primary contact for inbound customer queries and complaints via Meta Business Suite on Instagram and Facebook. I coordinated order resolutions with branch managers nationwide, triaging issues and ensuring follow-through on every case.

I also strengthen support operations through detailed issue documentation and reporting, identifying recurring patterns to support process improvements. Alongside that, I bring collaboration habits built in fast-paced, customer-first environments, with tools like Google Workspace and Trello.

Earlier, I supported growth through content and SEO work as a Content & SEO Specialist and content-writing internships, creating research-based content for international brands and platforms. I used data insights from SEO tools to guide content decisions and developed the ability to relay complex ideas clearly to cross-functional stakeholders.

Experience

Work history, roles, and key accomplishments

Content & SEO Specialist

Circle3

Jul 2025 - Sep 2025 (2 months)

Created research-based social media, website copy, and campaign content while maintaining brand consistency. Used SEO tool insights to guide content decisions and supported cross-team communication through brainstorming and stakeholder updates.

Content Writing SEO Social Media Content Website Copywriting Research Brand Consistency SEO Tools Brainstorming

Customer Support Specialist

Tazo International

Apr 2023 - Mar 2025 (1 year 11 months)

Served as the primary contact for inbound customer queries and complaints via Meta Business Suite across Instagram and Facebook. Coordinated issue documentation and order resolution with branch managers, ensuring timely follow-through.

Customer Support Customer Service Meta Business Suite Instagram Facebook Email Communication Chat Support Customer Issue Documentation Reporting Triage Google Workspace Trello

Content Writer Intern

JS Bank Zindigi Prize

Dec 2022 - Dec 2023 (1 year)

Led social media content for Zindigi Prize IIUI, including writing captions, emails, and campaign materials. Participated in weekly stakeholder meetings to build public speaking and cross-team coordination skills.

Social Media Content Captions Public Speaking Team Coordination

Content Writer Intern

ProperGaanda

Feb 2023 - Mar 2023 (1 month)

Researched industry reports and created platform-specific content as a content writer intern. Collaborated with creative teams under tight deadlines and used Canva and CapCut for content creation.

Content Writing SEO Content Strategy Industry Research Canva Capcut Team Collaboration Time Management Problem Solving

Education

Degrees, certifications, and relevant coursework

International Islamic University

Bachelor of International Relations, International Relations

2019 - 2023

Grade: CGPA: 3.72 / 4.0; Distinction Certificate

Activities and societies: Undergraduate thesis (2022–2023): A Qualitative Analysis of China as a Rising Power in Sub-Saharan Africa. Received Prime Minister's Merit Laptop Award.

Earned a Bachelor of International Relations (BSIR) from International Islamic University, achieving a CGPA of 3.72/4.0. Completed an undergraduate thesis on China’s rise as a power in Sub-Saharan Africa.