Tarek Mohamed

I’m a Customer Service & Sales Specialist with experience supporting clients across real estate and telecom, including Vodafone and Etisalat. I’m driven by clear communication, practical problem-solving, and making sure every customer interaction leads to a confident, positive outcome. With a BBA background, I bring structure and professionalism to how I handle cases.

In my current Customer Service Representative role at Memaar Degla, I handle client inquiries about projects, availability, and unit details. I provide professional after-sales support, resolve complaints efficiently, and coordinate with sales and CRM teams to keep communication smooth and aligned. I also manage customer files, documentation, and follow-ups to maintain an excellent client experience.

Before that, I worked in customer service at Etisalat Egypt, where I handled large volumes of inbound calls while maintaining high-quality support. I solve customer issues, offer workable solutions, and document cases professionally. I’m proud to have delivered excellent customer satisfaction scores and performance KPIs.

Earlier in my career, I built strong client-facing and sales skills through roles including Direct Sales Agent at BeIn sport, Sales Staff at Vodafone, and Sales Employee at Hyperone. I sold subscriptions and packages, onboarded clients, handled daily targets, and supported after-sales. I also gained experience with cash handling, training new staff, stepping in as team leader when needed, and keeping stores well organized.